Central Quality Assurance Officer

Position: Officer CQA

Education Required: B.Tech/ Post Graduation in Food Technology

Functional Competencies:

• Food safety systems with ISO-22000 requirements
• Food chemistry and microbiology
• General manufacturing process & systems
• Application of statistical tools in data analysis & problem-solving, root cause analysis & corrective action planning
• Presentation skill
• Conversant with MS Office (Word, Excel, PowerPoint), data analysis

Job Responsibilities:

• Manufacturing unit & distribution centre audit
• Conducting Quality & food safety audits at manufacturing units & distribution centres to verify compliance to defined standards in process & systems
• Assessment of compliance to applicable regulatory requirements at manufacturing units & distribution centres
• Identifying key risks to quality, food safety & regulatory compliance in the manufacturing & distribution process
• Assisting units & distribution centres in upgrading their systems, processes & infrastructures towards addressing the inadequacies
• Establishing a correlation between process & system non-compliance to the consumer feedback & quality scores which in turn would facilitate in addressing key issues impacting product quality & food safety.
• Communication of audit findings, non-compliances & key risks to unit or distribution centre management, regional operation & quality teams with adequate objective & documentary evidences.
• Reporting of audit non-compliances, risks & findings to all stakeholders within stipulated period after completion of the audit
• Follow up with unit or distribution centre management & regional team for timely submission of corrective action plan with timelines & responsibilities.
• Sensitize stakeholders on critical non-compliances

Vendor quality audit

The person shall be responsible for

• Auditing the manufacturing process, quality & food safety systems & regulatory compliance for existing & new vendors of ingredients & packaging materials
• Communicating audit findings & critical issues with recommendations to purchase & other stake holders
• Coordinating with purchase in getting the gaps closed in a time-bound manner

Approval for new unit, line & product-

The person shall be responsible for

• Assessing the gaps in proposed new units/lines &reporting the same to appropriate stakeholders at the commissioning stage
• Ensuring that the new units/lines or products are as per defined requirements & standards and the systems & processes adopted in the facility are capable of continuously meeting the quality & food safety standards of the company.
• Assessing the process capability and providing technical inputs towards ensuring consistent delivery of designed products and packaging.

Market quality performance evaluation-

The person shall be responsible for

• Coordinating with stakeholders and establishing mechanism to get regular feedback on market quality performance of BIL products.
• Participating in market sample evaluation in order to determine the quality standards against top competition brands
• Reporting gaps & assisting units in linking those gaps to process, systems & infrastructure and closure of those gaps.

Process improvement initiatives-

The person shall be responsible for

• Analysis of quality performance metrics of manufacturing units & initiate appropriate process improvement measures & projects to address the gaps
• Tracking the progress regularly & providing inputs to units for the successful completion of projects & initiatives within stipulated timelines.

Consumer complaint reduction

The person shall be responsible for

• Regular review of consumer complaint trends
• RCA and action plan for closure with appropriate stakeholders
• Identifying focus areas and assisting in developing appropriate action plans wherever required
• Verification of action for effectiveness etc.