Tele Collection- Quality Analyst

To do the minimum number of audits on a daily, weekly monthly basis as per the agreed target/categorization.
To close the feedback within the TAT
To Login and take calls to have a first-hand experience of how the customer behaves.
To publish the reports on a timely basis and as per the agreed TAT
To participate in calibration ensure that the variance remains under control within the limit.
To take briefings regularly based on audit findings.
To take extra initiatives for process improvement.