Manager - Customer Relationship (1-3 yrs)

Job Description: Customer Relationship Manager

We are seeking a proactive and personable Client Relationship Manager to build and maintain strong relationships with our clients' post-sales. The primary responsibility will be to ensure seamless product adoption, address client concerns, and maintain ongoing communication to strengthen the client-company connection. This role involves regular travel to client locations

Key Responsibilities:

- Client Onboarding and Adoption : Guide clients through the product adoption process, ensuring they are fully equipped to use the product effectively.

- Relationship Management : Establish and nurture long-term relationships with clients, acting as their primary point of contact for all post-sales interactions.

- Client Visits : Regularly visit client locations to understand their needs, provide support, and strengthen rapport.

- Issue Resolution : Address client concerns promptly, coordinating with internal teams to resolve issues and ensure client satisfaction.

- Feedback Collection : Gather client feedback on the product and share insights with the internal teams to drive continuous improvement.

- Performance Tracking : Monitor client usage of the product and proactively recommend features or solutions to maximize value.

Requirements :

- Experience: 2+ years in client relationship management, account management, or a similar role.

- Communication Skills: Exceptional verbal and written communication skills to interact effectively with clients and internal teams.

- Interpersonal Skills: Strong ability to build trust and rapport with diverse clients.

- Problem-Solving Skills: Ability to identify client issues and collaborate with teams to resolve them efficiently.

- Travel Readiness: Willingness to travel regularly to client locations.

- Tech Savvy: Familiarity with software or tools, if applicable and a quick grasp of product features.

- Educational Qualification: Bachelor's degree in business administration, Marketing, or a related field.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- A collaborative and dynamic work environment