Associate - Customer Relationship (0-3 yrs)

Responsibilities :

- Client Relationship Management : Serve as the primary point of contact for assigned clients, building strong relationships, and ensuring their satisfaction.

- Post-Sales Support : Provide support and assistance to clients after the sales process, addressing any inquiries, concerns, or issues promptly and effectively.

- Client Onboarding : Oversee the smooth onboarding process for new clients, ensuring a seamless transition from the sales team to the implementation and support phase.

- Account Management : Monitor and manage client accounts, tracking their progress, identifying opportunities for growth, and proactively addressing any potential challenges.

- Customer Satisfaction : Proactively engage with clients to gather feedback, assess their level of satisfaction, and identify areas for improvement.

- Issue Resolution : Collaborate with internal teams, such as operations and technical support, to address and resolve any client-related issues or escalations.

- Training and Education : Provide clients with necessary training and resources to maximize the use of the background verification services and ensure they understand the process and benefits.

- Upselling and Cross-selling : Identify opportunities to upsell or cross-sell additional services or products to existing clients, working closely with the sales team to drive revenue growth.

- Continuous Improvement : Contribute to the improvement of internal processes and workflows to enhance the overall client experience and increase operational efficiency.

- CRM Management : Utilize CRM software to maintain accurate client records, track interactions, and generate reports on client activities and performance.

Qualifications and Skills :

- Bachelor's degree in business administration, marketing, or a related field (relevant experience can substitute for formal education)

- Proven experience in a customer relationship management, account management, or similar customer-facing role, preferably within the background verification industry

- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients

- Excellent problem-solving and conflict resolution abilities

- Customer-centric mindset with a focus on delivering exceptional service and support

- Strong organizational and time management skills, with the ability to manage multiple client accounts simultaneously