1Point1 - Executive - Customer Relationship (0-1 yrs)

Key Responsibilities:

- Handle inbound and outbound calls professionally, ensuring customer inquiries are addressed promptly and accurately.

- Provide clear and accurate information to customers about products, services, or account details.

- Resolve customer issues, complaints, and concerns in a timely and efficient manner.

- Maintain and update customer records in the system, ensuring all information is accurate.

- Adhere to call scripts and company guidelines while maintaining a friendly and approachable tone.

- Meet or exceed performance targets, including call quality, call resolution, and customer satisfaction.

- Identify potential sales opportunities or cross-sell additional products/services where appropriate.

- Maintain a high level of product knowledge to address customer questions and concerns.

- Collaborate with team members and supervisors to resolve complex issues or improve processes.

- Ensure compliance with company policies, procedures, and regulatory requirements.