Manager - Customer Relationship - Insurance (0-2 yrs)

Urgently looking for a CRM for the Insurance Company.

Company Name : ICICI Lombard

Designation : Customer Relationship Manager

Location : Vashi (Navi Mumbai)

Timing/Working Day : Monday to Friday (Rotational Week off)

- 8.00am to 8.00pm (Any 9 Hours for the Female)

- 8.00am to 12.00am (Any 9 Hours for the Male)

Responsibility :

1. Identifying, Handling and resolving customer queries received over incoming calls assigned to him/her through dialer

2. Documenting/Recording transactions and the necessary follow-up requests of the customer in system

3. Provide relevant information to customer to close the call with high customer satisfaction and update the system accordingly

4. Provide external customer, quality & mid leadership team with clear explanation of the action taken

5. Manage all performance parameters such as first call resolution, Customer satisfaction, AHT etc. as per set standards

If You Interested Share me your Resume on 9082107643