Monitra Healthcare - Customer Relation Specialist (0-2 yrs)

Job summary:

This role is ideal for Customer Experience professionals with 6 months to 2 years of experience who are eager to make a meaningful impact in the healthcare industry. As a Customer Experience Specialist, you will leverage your expertise to assist customers with technical inquiries, guide them through our product features, and ensure a seamless and positive experience with our product.

Key Responsibilities:

- Manage inbound and outbound customer calls to address technical issues related to our products.

- Provide prompt support via email, chat, and other communication channels.

- Efficiently resolve customer queries by offering appropriate solutions and troubleshooting steps.

- Accurately document customer interactions and support activities in CRM software.

- Adhere to Standard Operating Procedures (SOPs) to maintain consistent service quality.

- Collaborate with cross-functional teams to ensure swift resolution of customer concerns.

- Exhibit empathy and deliver compassionate support to patients and caregivers.

- Maintain professionalism and courtesy, particularly in challenging situations.

Preferred Qualifications:

- Any graduate (a background in science or life sciences is an advantage).

- 6 months - 2 years of experience in customer service/ support (Mandatory)

- Fluency in Hindi, Telugu, and English is mandatory; proficiency in any other South Indian language is an added advantage.

- Excellent verbal and written communication skills with clarity and professionalism.

- Logical and analytical thinking abilities to resolve customer queries effectively.

- Basic proficiency in Windows and Microsoft Office applications.

- Strong multitasking and organizational skills to thrive in a fast-paced environment.

- A proactive attitude and willingness to collaborate with team members to achieve common goals.

This opportunity is designed for professionals ready to take the next step in their customer service career and make a significant contribution to the healthcare industry.