Customer Delight Executive

Prominance - India's #1 uPVC Windows & Doors Manufacturer & Dealer
JOB DESCRIPTION
Role: Customer Delight Executive - Aluminium Window System Dept.

Position

Customer service and support Executive (Freshers & Experienced)

Department

Customer Delight

Division

Aluminium Window System

Experience

1-2 Years

Location

Sulur ( Tamilnadu ) Base - All over India (Extensive travel required)

Company

PWDS Extrusions Pvt Ltd (Formerly Prominance Window Systems)

Job Summary:

We are looking for both freshers and experienced professionals to join our Customer Delight Department. The role requires extensive travel across India to ensure high-quality customer service, resolve quality issues, and provide technical support. Successful candidates will play a key role in maintaining customer satisfaction and ensuring the smooth execution of operational standards.

Key Responsibilities:

1. Establishing Standards:
• Develop, implement, and maintain operational standards for the Indian market, ensuring alignment with company goals.
• Communicate these standards effectively to both staff and customers.
2. Continuous Innovation:
• Stay updated on new fenestration products and innovations.
• Report findings to management and assist in implementing relevant developments.
3. Quality Management & Assurance:
• Address and resolve quality-related customer complaints in coordination with production teams.
• Conduct regular quality inspections, ensuring aluminum profiles meet high standards of strength, durability, and finish.
4. Customization & Communication:
• Provide accurate measurements, customization options, and transparent communication to ensure customer satisfaction.
• Offer guidance on product selection, materials, and fabrication processes.
5. Product Education & Support:
• Provide customers with product education, documentation, and support to maximize product performance.
• Offer after-sales service, including warranty management and troubleshooting.
6. Technical Support & Training:
• Advise on machine selection for fabrication needs and assist with plant setups.
• Participate in hands-on training and the start-up of fabrication activities.
• Conduct site visits, technical support, and installation checks across India.
7. Documentation & Reporting:
• Maintain records of customer interactions, feedback, and technical issues.
• Prepare detailed reports for internal and client use, including visit reports and complaint resolution logs.

Qualifications:

• Freshers: Eager to learn and adapt quickly.
• Experienced: Prior experience in customer service, technical support, or quality management is preferred.

Skills Required:

• Strong communication and interpersonal skills
• Problem-solving attitude and attention to detail
• Ability to travel extensively across India
• Technical knowledge of aluminum windows and doors fabrication is a plus
• Ability to handle and resolve complaints efficiently

Compensation & Benefits:

• Competitive Salary
• Company-provided food, room, and travel expenses
• Comprehensive training program

How to Apply:

If you are passionate about the architecture and construction industry and meet the qualifications for this role, please submit your resume and a cover letter to akilkumar.a@prominance.com .

Feel free to call at 8925966368 or mail - akilkumar.a@prominance.com

Regards

Akilkumar A

Hr Recruiter

Prominance