AES - Salesforce- Senior Associate Consulting

Specialism

Management Level

& Summary

As a Senior Associate, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to

Job Summary -
As an Senior Associate, youll work as part of a team of problem solvers, helping to solve complex business issues
from strategy to execution. PwC Professional skills and responsibilities for this management level include
but are not limited to
Requirement Gathering Collaborate with stakeholders to understand their business processes and
requirements related to pricing, quoting, and product configuration. Conduct user interviews, workshops,
and document analysis to gather comprehensive requirements.
Business Process Analysis Analyze existing business processes and workflows to identify gaps,
inefficiencies, and areas for improvement. Work closely with stakeholders to define and document
optimized business processes that align with Salesforce capabilities.
Solution Design Translate business requirements into a comprehensive functional design that leverages
Salesforce functionality. Collaborate with Salesforce Architects and developers to ensure that the
proposed solution meets business needs and aligns with best practices.
Documentation Create detailed functional and technical specifications, user stories, process flows, and
other documentation to communicate requirements and solution design to stakeholders, developers, and
other project team members.
Configuration and Customization Collaborate with Salesforce Administrators and developers to
configure and customize Salesforce to meet business requirements.
Testing and Quality Assurance Collaborate with business users to conduct user acceptance testing and
ensure that the solution meets the defined requirements.
Training and Support Provide training and support to end-users on Salesforce functionality, processes,
and best practices. Address user queries, troubleshoot issues, and provide ongoing support during and
after the implementation.
Change Management Collaborate with stakeholders to manage change and ensure smooth adoption of
the Salesforce solution. Develop change management plans, conduct impact assessments, and
communicate changes to end-users.
Data Management Collaborate with data teams to ensure accurate and complete data migration from
legacy systems to Salesforce . Define data mapping, cleansing, and validation requirements to ensure data
integrity.
Knowledge on JIRA / Azure Devops / Service now.
Track project progress and ensure timely delivery of solutions
Ensure Salesforce implementations comply with industry standards and security protocols.
Possess strong communication skills to effectively convey complex technical information to non-technical
stakeholders.
Work in a team environment that includes client interactions, workstream management, and cross-team
collaboration.
Good Team player. Take up cross competency work and contribute to COE activities.
Escalation/Risk management.
Minimum Degree Required (BQ) *
BE / B Tech / ME / M Tech / MBA
Degree Preferred
Bachelors degree
Key Skills
Sales Cloud, Service Cloud
Preferred Field(s) of Study
BE / B Tech / ME / M Tech / MBA
Minimum Year(s) of Experience (BQ) * US

5 years of experience
Certification(s) Preferred
Managed Services - Application Evolution Services*
At PwC we relentlessly focus on working with our clients to bring the power of technology and humans
together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on
their business knowing that they have a trusted partner for their IT needs. Everyday we are motivated and
passionate about making our clients better.
Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded
in deep industry experience and powered by the talent that you would expect from the PwC brand. The
PwC Managed Services platform delivers scalable solutions that add greater value to our client s
enterprise through technology and human-enabled experiences. Our team of highly-skilled and trained
global professionals, combined with the use of the latest advancements in technology and process, allows
us to provide effective and efficient outcomes. With PwC s Managed Services our client s are able to focus
on accelerating their priorities, including optimizing operations and accelerating outcomes. PwC brings a
consultative first approach to operations, leveraging our deep industry insights combined with world class
talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients
need flexible access to world class business and technology capabilities that keep pace with today s
dynamic business environment.
Within our global, Managed Services platform, we provide Application Evolution Services (formerly
Application Managed Services), where we focus more so on the evolution of our clients applications and
cloud portfolio. Our focus is to empower our client s to navigate and capture the value of their application
portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can
focus on what matters most to your business accelerating growth that is dynamic, efficient and costeffective.
As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive
working in a high-paced work environment capable of working on a mix of critical Application Evolution
Service offerings and engagement including help desk support, enhancement and optimization work, as
well as strategic roadmap and advisory level work. It will also be key to lend experience and effort in
helping win and support customer engagements from not only a technical perspective, but also a
relationship perspective.
Required Skills *
Strong business analysis skills with the ability to understand and document complex

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills