CCaaS Delivery lead -Manager

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

As part of our Analytics and Insights Consumption team, you ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. Youll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights.

• Internal & External stakeholder management
• Forecast & define project milestones/timelines
• Familiar on estimation models (Fixed Bid, T&M)
• Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design.
• Indepth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc, including their architecture, functionalities, and application development, integration capabilities
• Governance & communication skills
• Handson configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking
• Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS
• Provide effective real time demonstrations of CCaaS & AI (Bots) platforms
• Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS)
• High proficiency in defining top notch customer facing slides/presentations
• Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others

• Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service
• Understanding of cloud platforms (eg, AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics
• Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)
• Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)
• Defining Business Case

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