Salesforce Vlocity Manager

Preferred Knowledge/Skills *:

Demonstrates extensive level of abilities and/or a proven record of success identifying and addressing client needs:

• Trains junior team members to develop skills in specific Salesforce domains;
• Analyzes and customizes Salesforce seasonal release notes for engagements, presenting to clients;
• Serves as a SME for resolving complex production support issues and enhancements;
• Develops expertise in specific application functions/capabilities;
• Identifies opportunities for enhancing and/or deploying new functionality based on ticket data trends or changes in client requirements;
• Leads testing automation efforts;
• Conducts ticket procedure and other status calls with clients within specific area of expertise;
• Leads design, development, and deployment of enhancements;
• Identifies automations and designs solutions to improve service delivery or simplify application processes for end users;
• Manages a support ticketing queue with multiple open items, demonstrating good written and oral communication skills;
• Liaises with internal engagement leaders, reporting wins, risks, and concerns;
• Coaches and mentors staff as necessary for success;
• Supports engagement management activities, including financial management;
• Owns and fosters client relationships;
• Leads resource planning for managed engagements;
• Possesses fundamental knowledge and experience in support/service management;
• Conducts fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough using fit and gap analysis templates;
• Creates functional requirements documents based on templates and presents them to Stakeholders as well as Business Leads and Subject Matter Experts for signoff;
• Helps the team through the development life cycle of major and minor enhancements, providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and supporting user and administrator training;
• Develops and provides guidance on Salesforce and managed services industry benchmarks, including DevOps;
• Ability to generate analytical insights and process improvement recommendations from application support tickets or enhancements data;
• Understanding of enterprise applications to which Salesforce.com clouds (for example: Sales, Service, Marketing, Revenue, Slack, MuleSoft) is commonly integrated to enable an end-to-end ecosystem for enterprise customers (e.g., SAP, Oracle, Marketo and related cloud and/or on-premises ERP business applications);
• Able to understand and articulate business or technical requirements and propose solutions after performing due diligence;
• Deliver and track the delivery of issue resolutions to meet the SLAs and KPI’s;
• Experience in:
• Development methodologies, including Agile;
• Application technology stack for Salesforce;
• DevOps processes and tools; and,
• ITIL process knowledge/understanding is highly preferred.
• Possess advanced Salesforce certifications and Certified as Scrum Master.
• Demonstrating and directing multi-competency teams to deliver complex, quote-to-cash transformation programs.
• Demonstrating communication skills to lead client executive discussions focused on scope, approach, design and implementation considerations;
• Vlocity CPQ Developer ( Industries CPQ Developer ).
• Enterprise Product Catalog (EPC), Configure Price Quote (CPQ), Contract Lifecycle Management (CLM) and Order Management (OM).
• Subject matter expert for all Saleforce.com/Vlocity product offerings and solutions and provide guidance to the Development team on the best use of OOB Salesforce/Vlocity products.
• Knowledge and experience in Core Vlocity platform (CMT, INS, PubSec), OmniScript, DataRaptor, Actions, Salesforce and Vlocity Certification preferred.
• Experience using versioning control/continuous integrations tools such as Jenkins, ANT, git Expert knowledge in JIRA & Confluence tools.
• Experience in Vlocity Industry Insurance Solution.
• Salesforce platform developer certification (Must).
• Salesforce Certified Omnistudio Developer (Must).
• Salesforce Certified Omnistudio Consultant.