Experienced Associate ServiceNow- Tech Ops

A career in our Advisory Acceleration Center is the natural extension of PwC s leading global delivery capabilities. The team consists of highly skilled resources that can assist in the areas of helping clients transform their business by adopting technology using bespoke strategy, operating model, processes, and planning. You will be at the forefront of helping organizations adopt innovative technology solutions that optimize business processes or enable scalable technology. Our team helps organizations transform their IT infrastructure, modernize applications and data management to help shape the future of business.

An essential and strategic part of Advisorys multisourced, multigeography Global Delivery Model, the Acceleration Centers are a dynamic, rapidly growing component of our business. The teams out of these Centers have achieved remarkable results in process quality and delivery capability, resulting in a loyal customer base and a reputation for excellence.

• Perform configuration/ customization of Service Now system including creation of workflows, portals and reports
• Build Service Request Fulfillment workflow from business requirements including requests, request items and tasks using workflows, UI actions, client scripts and business rules etc
• Automate different tasks using service Now functionality
• Develop Integrations and process automations via Orchestration, Web services, SOAP calls etc
• Manage clients, complex projects and participate in business requirement gathering
• Develop and configure applications using Service Now and build workflows and write automated scripts
• Develop advanced customizations including Business Rules, UI pages, UI macros, UI Scripts, Script Includes, Client Scripts, Workflows, Custom tables etc.
• Experience in designing, building and maintain Service Now Integrations with various Thirdparty tools
• Able to perform system and integration testing using sample and live data
• Perform upgrades and customizations of Service Now Platform applications while adhering to Release management and Software development best practices
• Load, manipulate and maintain data between Service Now and other systems as needed

Position Requirements

• At least 2+ years of experience on Service Now Platform development in modules like ITSM , HRSD, GRC, ITAM etc
• Excellent technical skills in java, java script and Angular JS including experience with Agile methodologies.
• Strong problemsolving skills, with the ability to think strategically and deliver innovative solutions.
• Exceptional communication and interpersonal skills, with the ability to build and maintain client relationships at all levels.

• Bachelor s degree Technology and/or Management (Business Administration) specialization

• Experience in IT, Digital and Cloud in consulting or technology function of industries
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are preferred