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2743 PwC Jobs

CCaaS Delivery lead -Manager

5-16 years

Hyderabad / Secunderabad, Bangalore / Bengaluru

1 vacancy

CCaaS Delivery lead -Manager

PwC

posted 4d ago

Job Description

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.

As part of our Analytics and Insights Consumption team, you ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. Youll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights.
Years of Experience Candidates with 8+ years of hands on experience
Must Have
  • Internal & External stakeholder management
  • Forecast & define project milestones/timelines
  • Familiar on estimation models (Fixed Bid, T&M)
  • Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design.
  • Indepth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc, including their architecture, functionalities, and application development, integration capabilities
  • Governance & communication skills
  • Handson configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking
  • Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS
  • Provide effective real time demonstrations of CCaaS & AI (Bots) platforms
  • Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS)
  • High proficiency in defining top notch customer facing slides/presentations
  • Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others
Nice to Have
  • Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service
  • Understanding of cloud platforms (eg, AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics
  • Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ)
  • Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc)
  • Defining Business Case
Preferred skills
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Minimum years experience required
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Additional application instructions
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Employment Type: Full Time, Permanent

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What people at PwC are saying

Delivery Lead salary at PwC

reported by 2 employees with 7-8 years exp.
₹14.4 L/yr - ₹18.4 L/yr
15% less than the average Delivery Lead Salary in India
View more details

What PwC employees are saying about work life

based on 9k employees
75%
88%
58%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

PwC Benefits

Submitted by Company
Staff discounts
Professional Memberships
In-house learning tools
Referral Bonuses
Corporate Plan
Buy more leave! +7 more
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Job Training
Soft Skill Training
Free Transport +6 more
View more benefits

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PwC Bangalore / Bengaluru Office Locations

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Bengaluru Office
PricewaterhouseCoopers Pvt Ltd, The Millenia, Tower D , # 1 & 2 Murphy Road, Ulsoor Bengaluru
Karnataka 560008
Bengaluru Office
Price waterhouse Coopers, Embassy Golf Links Road, Embassy Golf Links Business Park, Challaghatta Bengaluru
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