AES SAP EAM Manager - Operate

Not Applicable SAP A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firms/clients expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firms code of ethics and business conduct.

• Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.
• Be involved in the financial metrics.
• Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
• Contribute to the development of your own and team s technical acumen.
• Use data and insights to inform conclusions and support decision-making.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Develop new skills and strategies to solve complex technical challenges.
• Assist in the management and delivering of large projects.
• Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.
• Act to resolve issues which prevent the team working effectively.
• Keep up to date with local and national business and economic issues.
• Continue to develop internal relationships and the PwC brand.
• Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.
• Actively engage in cross competency work and contribute to COE activities.
• Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.

• 3 to 6 years of hands-on experience in Project Management
• Experience in supporting project management activities for multinational large scale SAP support projects
• Experience in performing project management activities from offshore that includes/ support project initiation, cost management, communication, preparing status, quality management/ monitoring, resource management, risk management, etc.
• Experience in project management tools such as SAP Solution Management, Microsoft Project Planning, JIRA, etc.
• Basic understanding of ITIL key components such as Service value system and the four Dimensions model.
• Understand client requirements, provide solutions, functional specifications and implement technical components accordingly.
• Ability to create Technical Design Documents (TDD) and Unit Test documents for the technical solutions being implemented.
• Excellent Communication, analytical and Interpersonal skills as a Consultant and play a role of team lead.
• In addition to the above the candidate should have been involved in the following during the life cycle of SAP Support project.

• Unit Testing, Integration Testing
• User Support activities
• Exposure to ASAP and other structured ITIL methodologies
• Regularly interact with the onsite team/client
• Provide status updates in daily/weekly conference calls
• Maintain cordial relationship with onsite team/client

• Strong Knowledge in

• Managing Technical Objects

• Equipment s, Functional Locations, Bill of Materials etc
• Material and Serial Number combination
• Warranties
• Work centers, classes and characteristics
• Installed base
• Measurement Point and documents

• Notifications and its processing
• Work Order Management
• Capacity requirements planning
• Preventive maintenance

• Task lists
• Maintenance Items
• Maintenance Plans

• Work clearance Management
• Workflow in EAM & PM
• Standard reports usage.

• Familiarity on the basic business processes with the following Functional Areas
  • Task lists
  • Maintenance Items
  • Maintenance Plans

• Hands on experience in configuring / defining the following in the EAM & PM module with Basic understanding of SD, MM and FICO, Container Terminal, Shipping, Logistics
• Familiarity on the basic business processes with the following Functional Areas
  • Document management system
  • Engineering change management
• ITIL 4 Certification