Add office photos
All Filters
2051 PwC Jobs
HR Contact center - Manager
10-12 years
₹ 17 - 45L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
HR Contact center - Manager
PwC
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Manager, youll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex ideas or proposals and build a range of meaningful recommendations.
- Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
- Address substandard work or work that does not meet firms/clients expectations.
- Use data and insights to inform conclusions and support decisionmaking.
- Develop a point of view on key global trends, and how they impact clients.
- Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
- Simplify complex messages, highlighting and summarising key points.
- Uphold the firms code of ethics and business conduct.
Role Responsibilities
- Navigates highly sensitive/risky issues by communicating with stakeholders and people support teams to drive resolution
- Works with Senior Associates to enhance employee experience and provide oversight of Associates
- Identifies systemic issues and crafts remediation plan for future
- Ownership of specific product(s) supported, managing the stakeholder relationship
- Job Requirements and Preferences
- Basic Qualifications
- Minimum Degree Required
- High School Diploma
- Minimum Years of Experience
- 10+ years
- Basic Knowledge/Skills
- Demonstrates some knowledge and/or a proven record of success in the following areas
- Understanding employee requests by using knowledge, effective research, probing questions and troubleshooting methods;
- Communication with leaders and stakeholders, managing the relationship and holding them accountable to internal contracts;
- Coaching of team members, providing feedback that is prompt and respectfully communicated;
- Make decisions and solving problems independently, expectation to consult with a supervisor on more difficult issues;
- Ability to identify common trends or opportunities utilizing data to suggest and enact proactive process improvements
- Empathy to understand and relate to customers emotions and concerns. Can practice patience when dealing with frustrated or confused customers, allowing the representative to remain calm and helpful;
- Utilizing relevant technology, such as Genesys, Microsoft Office (Excel, PowerPoint, Word), Workday, ServiceNow and other firm sponsored webbased technologies;
- Clear and articulate written and verbal English communication skills with employees on complex and sensitive subject matter in manner;
- Time zone availability is important;
- Accomplishing several responsibilities in coordination of each other (i.e. researching an HR solution while conversing with an employee via phone or chat);
- Overseeing the resolution of high priority issues to ensure a timely, complete resolution that meets/exceeds customer expectations;
- Coordinating and communicating responses between technical teams and customers during the lifecycle of an issue
- Preferred Qualifications
- Degree Preferred
- Bachelor Degree
- Preferred Knowledge/Skills
- Demonstrates some knowledge and/or a proven record of success in the following areas
- Experience working in customer service and/or a contact center, Human Resources or working with employees located in the US;
- Working with confidential data;
- Display a positive attitude. Seeking candidates who exhibit optimism, enthusiasm, and a willingness to go the extra mile to ensure customer satisfaction;
- Adapting to a rapidly changing environment or changing circumstances that can remain composed, and adjust their approach as needed;
- Maintaining performance metrics and managing queue of customer service requests in accordance with KPIs;
Employment Type: Full Time, Permanent
Read full job descriptionPwC Interview Questions & Tips
Prepare for PwC Manager roles with real interview advice
Top PwC Manager Interview Questions
Q1. How to schedule thermal power after bundling with solar and wind?
asked in
Manager interview
View answer (1) 
Q3. What came first - egg or chicken? Justify your answer with proof.
asked in
Manager interview
View answer (1) What people at PwC are saying
Rating based on 415 Manager
reviews
Anonymous · Software Development
in Hyderabad
Likes
Compensation is competitive to the market
Dislikes
No work life balance.. all projects planned eith very limited resources and tight timelines forcing team members to extend personal time gor work
Read 415 reviewsManager salary at PwC
reported by
6.5k
employees
with 4-18
years exp.
₹13.4
L/yr - ₹50
L/yr
80%
more
than the average Manager Salary in India
View more details
What PwC employees are saying about work life
based on 8.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
PwC Benefits
Submitted by Company
Staff discounts Professional Memberships In-house learning tools Referral Bonuses Corporate Plan
Submitted by Employees
View more benefits 
Compare PwC with
Deloitte
Compare
Ernst & Young
Compare
Accenture
Compare
TCS
Compare
Cognizant
Compare
Infosys
Compare
IBM
Compare
Capgemini
Compare
KPMG India
Compare
Compare
BCG
Compare
Wipro
Compare
Amazon
Compare
Grant Thornton
Compare
BDO
Compare
RSM India
Compare
Crowe Horwath
Compare
Mazars
Compare
Baker Tilly Virchow Krause
Compare
Protiviti
Compare
Similar Jobs for you
PwC Hyderabad / Secunderabad Office Location
Hyderabad Office
Plot no. 77/A, 8-624/A/1,3rd Floor,Road No. 10,Banjara Hills,Hyderabad
Hyderabad
500 034
500 034
Senior Associate _Front En /Back End _Application Technology
0-2 Yrs
Bangalore / Bengaluru
Associate -Enterprise Strategy & Value- DVT
0-5 Yrs
Mumbai, Hyderabad / Secunderabad
Share an Interview