Add office photos
Engaged Employer
i
This company page is being actively managed by
PureSoftware Team. If you also belong to the team, you
can get access from
here
PureSoftware
Compare
All Filters
64 PureSoftware Jobs
L2 Support Engineer-ALH
PureSoftware
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As an L2 Support Engineer , you will be responsible for providing second-line support for resolving technical issues reported by users. You will work closely with the L1 support team to address escalated incidents and service requests, ensuring that issues are efficiently diagnosed and resolved. This role requires deep technical knowledge and problem-solving skills to support and maintain IT systems, software applications, and infrastructure.
Key Responsibilities - Act as the primary point of contact for all L2 support issues, providing timely and efficient resolution of incidents and service requests escalated from the L1 team.
- Troubleshoot and resolve complex technical problems related to hardware, software, network, and system configurations.
- Collaborate with internal teams, including development, infrastructure, and operations, to resolve issues that require further escalation.
- Perform root cause analysis of recurring technical issues and suggest proactive solutions.
- Document technical issues, solutions, and best practices in the knowledge base.
- Monitor and manage incidents, ensuring all issues are logged, prioritized, and tracked to resolution within agreed SLAs.
- Provide support for system configurations, installations, and upgrades for IT infrastructure, networks, and applications.
- Conduct system diagnostics and troubleshooting for software, network, and infrastructure-related issues.
- Assist in managing user accounts, permissions, and access to various systems and applications.
- Ensure security best practices are followed and provide guidance on data protection and user security protocols.
- Collaborate with L3 support or vendors to resolve high-priority issues when necessary.
- Provide training and guidance to L1 support staff on resolving common technical issues and improving efficiency.
- Prepare regular reports on incident resolutions, service requests, and overall system performance.
- Participate in on-call support rotation as required. Application support, Windows administration, DevOps (Apps Level)/Terraform, PowerBI/PowerApps/PowerAutomate
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for L2 Support Engineer roles with real interview advice
People are getting interviews at PureSoftware through
People are getting interviews through
(based on 31 PureSoftware interviews)
Job Portal
Referral
Campus Placement
Walkin
54%
10%
10%
3%
23% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at PureSoftware are saying
What PureSoftware employees are saying about work life
based on 415 employees
Flexible timing
Monday to Friday
No travel
Day Shift
PureSoftware Benefits
View more benefits
Compare PureSoftware with
Persistent Systems
Compare
LTIMindtree
Compare
Mphasis
Compare
Coforge
Compare
Hexaware Technologies
Compare
Zensar Technologies
Compare
Cyient
Compare
KPIT Technologies
Compare
Datamatics Global Services
Compare
CMS IT Services
Compare
Xoriant
Compare
Photon Interactive
Compare
Sify Technologies
Compare
CitiusTech
Compare
NeoSOFT
Compare
Team Computers
Compare
Iris Software
Compare
HERE Technologies
Compare
BT Business
Compare
HTC Global Services
Compare
Similar Jobs for you
Fullstack Developer (Node Js + React Js) - BSK
7-10 Yrs
Kolkata, Mumbai, New Delhi +4 more
Share an Interview