Customer Support Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication skills.
  
• Identify opportunities for upselling/cross-selling by understanding customer needs and preferences.
  
• Maintain records of all interactions with customers using CRM software (e.g., Zoho).
  
• Collaborate with internal teams to resolve complex issues that require escalation.