Collection Executive - Digital Business Loan

Role & responsibilities

• Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy.
• Handle collections for the assigned area/BKT/Portfolio and achieve targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket)
• Ensure daily visits on cases within the TAT defined.
• Track & control the delinquency of the area (Bucket & DPD wise) and focus on nonstarters.
• Ensure probable flow forward cases are highlighted to supervisor/s in a timely manner.
• Ensure customer satisfaction by ensuring quick resolution of customer issues within specified TAT Build relationships with key clients to ensure timely collections are made and monitor defaulting customers by ensuring regular follow with critical/complex customers to identify reasons for defaulting.
• Ensure compliance to all Audit / Regulatory bodies as well as policies and procedures of the company

Preferred candidate profile

Candidates having experience of credit cards and personal loans collections will be preferred

Perks and benefits

Lucrative Incentive

On Roll Job Opportunity

PF / ESIC / Mediclaim