L2 Support Engineer - eCommerce Apps (4-8 yrs)

L2 Support Engineer

Location : Chennai

Exp : 4+years

Seeking a passionate and talented L2 support engineers who have experience in handling L2 Support for an eCommerce application and can code. This is a high visibility team where you will get a chance to make a positive impact on customer experience as well as you will be working with all developers across all the teams.

Duties and Responsibilities :

As part of the team you will :

- Work on all the Emails, PD, Monitoring, Big Data findings and CS Issues which is escalated from L1.

- Do technical analysis on the issue using new technologies like NodeJS / Kibana / Bigdata and resolve the customer issue using coding as data fix. If this is a deep rooted issue in code, pass on the finding to Dev Team

- Have periodical follow-up with the Dev Team to bring the issue to conclusion

- Work end to end on micro-services and SPAs built on cutting edge technologies like Nodejs, Golang and React

- Work with great Engineers and solve difficult problems aimed at making the Customer experience seamless

- Learn from developers on the RCA of an issue as well as get technical guidance on your career growth

You will be expected to have :

- Should know L2 day-to-day activities, Basic Coding Knowledge, NodeJS exposure and good English communication.

- Experience in communicating with other technical teams and get things done.

- Ability to work independently with the guidance of the Leads and Managers

- Be responsible for solving all kind of customer issue and expose the Dev Team very minimal to the customer

Skills needed :

- Strong Experience in L2 Support

- Good analytical and programming skills

- Good in problem solving skills

- Good understanding of Computer Science fundamentals

- Good understanding of web technologies

- Quick learner with passion to learn and adapt to new technologies

- Excellent verbal and written communications skills

- Attention to details and striving for perfection

Basic Qualifications :

- Bachelors / Master's Degree in Computer Science or related field in a reputed institution

- 4 - 7 years professional experience in Production Support

- Good in software development (NodeJS)

Preferred Qualifications :

Proficient in technologies like :

- Nodejs

- React

- PSQL

- DB

- Kibana

- ReactJS (Optional)

- Experience with working in Linux based environment

- Good communication and design skills