Vip Support Engineer

 Providing critical user support (VIP Support- Expedited)

•      Provide IT support including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
•      Assisting, diagnosing, and resolving the issues / requests raised by end users with respect to IT services & Operations.
•      Install End user devices (Desktop, Laptop, Tab etc.) add/remove accessories, devices, peripherals and configure PCs.
•      Co-ordination with engineers and users.
•      Providing desk side support for local users and remote assistance for users.
•      Monitor, track and respond to customer satisfaction survey responses.
•      Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
•      Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
•      OS Troubleshooting, Outlook Troubleshooting and Configuration
•      Should be well versed in remote support.
•      Vendor management, follow up on incidents