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Engaged Employer

Cognizant

Compare

3.8

based on 48.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

12 Cognizant Programmer Analyst Jobs

Programmer Analyst

Cognizant Technology Solutions India Ltd

3.8

based on 48.8k Reviews

0-1 years

₹ 4 - 6L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Programmer Analyst

Cognizant

posted 11hr ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Customer Service Information Technology Service Desk Data Security Troubleshooting

+ 1 more

Job Description

We are seeking a Systems Engineer with 0 to 1 years of experience to join our team. The ideal candidate will have technical skills in AI-enabled chatbots and Service Desk as well as domain experience in the Airlines industry. This hybrid role offers the opportunity to work both remotely and on-site during day shifts.

Responsibilities

Develop and maintain AI-enabled chatbot systems to enhance customer service experiences.

Provide technical support and troubleshooting for Service Desk operations.

Collaborate with cross-functional teams to ensure seamless integration of AI solutions within the Airlines domain.

Monitor system performance and implement improvements to optimize efficiency.

Conduct regular system audits to ensure compliance with industry standards and regulations.

Assist in the design and implementation of new features and functionalities for AI-enabled chatbots.

Document system configurations processes and procedures for future reference.

Participate in training sessions to stay updated on the latest technologies and best practices in AI and Service Desk operations.

Support the deployment of AI solutions across various platforms and environments.

Analyze user feedback and data to identify areas for improvement in chatbot performance.

Provide timely and effective resolution to technical issues reported by end-users.

Ensure data security and privacy in all AI and Service Desk operations.

Contribute to the continuous improvement of system reliability and user satisfaction.

Qualifications

Possess a strong understanding of AI-enabled chatbot technologies and their applications in customer service.

Have experience with Service Desk operations and technical support.

Demonstrate knowledge of the Airlines industry and its specific requirements.

Show proficiency in troubleshooting and problem-solving technical issues.

Exhibit excellent communication and collaboration skills.

Display a proactive approach to learning and adapting to new technologies.

Hold a degree in Computer Science Information Technology or a related field.

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 350, 000 associates around the world.
We don t just dream of a better way - we make it happen.
We take care of our people, clients, company, communities and climate by doing what s right.
We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion

CareersNA2@cognizant. com with your request and contact information.

Disclaimer

Employment Type: Full Time, Permanent

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What Programmer Analyst at Cognizant are saying

3.7

Rating based on 5.4k Programmer Analyst reviews

Anonymous · Engineering - Software & QA in Pune

Likes

Cognizant’s support in learning and skillup.

Dislikes

The working life balance at Cognizant is not good, the working culture is not supportive to your skills. They tell to do skillup but later they do not support to get you work in the specific domain.