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6 Temenos Product Support Jobs
Senior Analyst - Product Support
Temenos
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
In this role you are expected to facilitate solution to the tickets logged which includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution providing an agreeable solution. Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implemention stage clients already live on Temenos products. All support requests from these clients are handled by PACS
- You will understand the working of the specific product application(s) in which expertise needs to be built through training programs including on the job training, classroom training and training material available on the knowledge collateral
- You will hold primary responsibility to facilitate solution to the tickets logged. It includes analysis of the ticket logged, updating clients and stakeholders through appropriate channels in every stage of resolution providing an agreeable solution
- You will understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
- You will identify bugs, do comprehensive documentation including product analysis of defect ,elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively
- You will educate client with adequate information procedures on how to handle the scenario/meet the requirement, in case of non-defects.
- You will Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams
- You will Contribute to Knowledgebase through FAQ s and HowTo s.
- You will develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools has fair chance of getting integrated to Core product
- You will perform onsite analysis of tickets at client places. Typically, this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade
- You should have BE/BTech/MCA candidates with 2 to 5 years of Product Support experience with coding debugging experience (Java, C++)
- You should have experience in Client facing roles and acting as Technical reference point during software implementation/upgrades
- You should have experience working in 24/7 Support team
- You should be able to work in Shifts on Rotation applicable (Work from office 3 days from office and 2 days from home)
Employment Type: Full Time, Permanent
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What Product Support at Temenos are saying
Product Support salary at Temenos
reported by
1
employee
₹5.5
L/yr - ₹7.1
L/yr
59%
more
than the average Product Support Salary in India
View more details
What Temenos employees are saying about work life
based on 792 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Temenos Benefits
Submitted by Company
Family Friendly Benefits Hybrid Working Personal Development
Submitted by Employees
View more benefits 
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