Process Executive - Voice

Individuals in this role are responsible for first level processing of loans orders requests and claims across the loan servicing life cycle. Associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity. Knowledge on Loan Servicing and components Escrow and Non-Escrow loans. Familiar with key topics like new loan set up flood determination Mortgage Insurance tax Investor reporting docu

Responsibilities

Processing loans/orders/requests or claims as assigned by Team Lead. Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT. Adherence to the procedures provided by the business also called SOP (Standard Operating Procedure). Completion of all mandatory assessment/ certifications as applicable to the supported business. Achieve the required Learning Health Score

Business / Customer- Liaise with internal external clients. Seek for approvals from internal stake holders wherever required.

Project/Process First level processing of assigned transactions on any of the following types

Quality review appraisal review BPO review title review

Verification

Information setup Loan setup escrow setup Mod setup claim setup

Updating of information

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Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

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