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3.8

based on 48.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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870 Cognizant Jobs

Senior Process Executive-Voice

2-3 years

₹ 3.5 - 4.8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

1 vacancy

Senior Process Executive-Voice

Cognizant

posted 11d ago

Job Description



We are seeking an Online Analyst - CM with 2 to 3 years of experience in customer service and English speaking skills. The ideal candidate will work in a hybrid model with rotational shifts. This role involves analyzing online data providing insights and supporting our customer service team. Experience in ISV and Hi-Tech domains is a plus.


Responsibilities

  • Analyze online data to identify trends and insights that can improve customer service strategies.
  • Provide timely and accurate reports to support decision-making processes.
  • Collaborate with the customer service team to enhance service delivery and customer satisfaction.
  • Monitor online platforms to ensure compliance with company policies and standards.
  • Assist in developing and implementing online customer service initiatives.
  • Utilize English speaking skills to communicate effectively with customers and team members.
  • Support the development of training materials and resources for the customer service team.
  • Participate in team meetings and contribute to continuous improvement efforts.
  • Ensure data accuracy and integrity in all reports and analyses.
  • Work in a hybrid model balancing remote and in-office work as required.
  • Adapt to rotational shifts to provide consistent support across different time zones.
  • Leverage experience in ISV and Hi-Tech domains to provide specialized insights and recommendations.
  • Contribute to the companys purpose by enhancing customer experiences and driving positive outcomes.

  • Qualifications

  • Must have experience in customer service and English speaking skills.
  • Nice to have experience in ISV and Hi-Tech domains.
  • Must be able to work in a hybrid model with rotational shifts.
  • Must have strong analytical and reporting skills.
  • Must be detail-oriented and able to ensure data accuracy.
  • Must have excellent communication and collaboration skills.
  • Must be adaptable and able to work in a fast-paced environment.
  • Must be proactive and able to contribute to continuous improvement efforts.
  • Must be able to develop and implement customer service initiatives.
  • Must be able to monitor online platforms for compliance.
  • Must be able to support the development of training materials.
  • Must be able to participate in team meetings and contribute to discussions.
  • The Cognizant community
    We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

    • Cognizant is a global community with more than 350, 000 associates around the world.
    • We don t just dream of a better way - we make it happen.
    • We take care of our people, clients, company, communities and climate by doing what s right.
    • We foster an innovative environment where you can build the career path that s right for you.

    About us
    Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

    Our commitment to diversity and inclusion

    CareersNA2@cognizant. com with your request and contact information.

    Disclaimer


    Employment Type: Full Time, Permanent

    Read full job description

    Cognizant Interview Questions & Tips

    Prepare for Cognizant Senior Processing Executive roles with real interview advice

    Top Cognizant Senior Processing Executive Interview Questions

    Q1. What’s breach? What happens if either party breaches a contract?
    Q2. Tell us about NDAs/CDAs. What are the clauses?
    Q3. What is a Purchase Order? Did you work on it?
    View all 42 questions

    What people at Cognizant are saying

    3.7
     Rating based on 3.2k Senior Processing Executive reviews

    Likes

    Corruption everywhere in non technical. The Hyderabad team runs their own lobby only, they differentiate and being a lady employee I myself faced filthy behavior from my supervisor(i am.not mentioning his name here ) and when I was not willing to follow his nasty behavior and protested I was forced to leave the organization, they to..Read More

    Dislikes

    Explained already above

    • Skill development - Poor
    • +5 more
    Read 3.2k Senior Processing Executive reviews

    Senior Processing Executive salary at Cognizant

    reported by 28.8k employees
    ₹1.8 L/yr - ₹9 L/yr
    11% more than the average Senior Processing Executive Salary in India
    View more details

    What Cognizant employees are saying about work life

    based on 48.8k employees
    66%
    87%
    70%
    73%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Cognizant Benefits

    Submitted by Company
    Shape your career
    Invest in yourself
    Learn and grow
    Keep current
    Stay healthy
    Give back
    Submitted by Employees
    Health Insurance
    Cafeteria
    Work From Home
    Free Transport
    Soft Skill Training
    Job Training +6 more
    View more benefits

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