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Engaged Employer

Cognizant

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3.8

based on 48.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1188 Cognizant Jobs

Senior Process Executive-Data

Cognizant Technology Solutions India Ltd

3.8

based on 48.6k Reviews

2-4 years

₹ 2.75 - 5.5L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Senior Process Executive-Data

Cognizant

posted 13d ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Customer Service US Mortgage CMS Data Processing Workflow

Job Description

We are seeking a dedicated Senior Process Executive for our BL team with 2 to 4 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Frclsr Claim Filesrv(MortgLn) and Customer service (Mortgage). This is a work-from-office position with night shifts. No travel is required.

Responsibilities

1+ year of experience in Mortgage BPO Transaction/ Data Processing background. -

Have experience in foreclosure claim file servicing and mortgage loan processes.

Handle foreclosure and claim files related to mortgage loans ensuring compliance with company policies and regulations.

Basic knowledge of Mortgage industry

Oversee daily operations and ensure all processes are executed efficiently and accurately.

Deliver exceptional customer service by addressing and resolving mortgage-related inquiries and issues.

Collaborate with team members to streamline processes and enhance overall productivity.

Maintain accurate records and documentation for all transactions and interactions.

Monitor and report on key performance indicators to track progress and identify areas for improvement.

Assist in the development and implementation of new procedures to optimize workflow.

Ensure all tasks are completed within the designated timelines and meet quality standards.

Participate in training sessions to stay updated on industry trends and best practices.

Support the team in achieving departmental goals and objectives.

Communicate effectively with internal and external stakeholders to facilitate smooth operations.

Contribute to a positive work environment by demonstrating professionalism and teamwork.

Qualifications

Demonstrate excellent customer service skills particularly in the mortgage domain.

Exhibit strong attention to detail and accuracy in all tasks.

Show proficiency in managing and prioritizing multiple tasks simultaneously.

Display effective communication skills both written and verbal.

Certifications Required

Certified Mortgage Servicer (CMS) or equivalent certification preferred.

Employment Type: Full Time, Permanent

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Cognizant Interview Questions & Tips

Prepare for Cognizant Senior Process Executive Data roles with real interview advice

Top Cognizant Senior Process Executive Data Interview Questions

Q1. What is Rollover, Derivatives, Loan restructuring,Fixed income, What is role of SEBI, Current RBI Governor.

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Q2. What is capital markets. What is mean by dividend

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Q3. What is money market, what is shares

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What people at Cognizant are saying

3.8

Rating based on 254 Senior Process Executive Data reviews

Anonymous · Customer Success, Service & Operations in Chennai

Likes

Good experience

Job security - Excellent

+1 more

Dislikes

Salary packages, hike

Salary - Bad

+3 more

Read 254 Senior Process Executive Data reviews