Team Lead Client Relations

About the role:

Work closely with the Client team to manage the daily activities of the Department and employee productivity. Responsibilities include processing payroll, problem resolution, and suggesting best practices on department procedures.

Key Responsibilities

• Process US payroll for designated clients and serve as backup for payroll processors
• Train new employees and clients on payroll procedures, software, company practices, policies and procedures
• Ensure that payroll is processed timely and accurately
• Develop best practices to improve efficiency and accuracy of payroll processes
• Review and recommend improvements to existing payroll procedures
• Assist in payroll calculations, deductions, insurance coverage, wage garnishments, tax filings, and child support
• Maintain accurate, up-to-date employee payroll records
• Work with AP and taxes to process current year voids
• Address payroll related queries and requests
• Analyze payroll problems and provide appropriate resolutions
• Follow and enforce federal, state and local laws
• Participate in hiring process
• Thorough understanding of client PTO configuration and rules to ensure system is functioning appropriately and PTO is used and tracked properly
• Review client data for accuracy, prior to import to ensure file is not rejected
• Other duties as assigned

Desired Knowledge, Skills And Abilities

• Self-motivated, professional capable of working with minimal supervision, ability to reflect and yourself accountable
• Capable of working under pressure and meeting concrete deadlines
• Must have strong organizational skills, be able to prioritize and quickly switch between projects and priorities
• Ability to work effectively, with internal and external employees with diverse backgrounds
• Excellent communication skills, ability to adapt message for audience

Qualifications

• 8 - 12 years of payroll experience
• PEO, ASO, multi-site or multi-state payroll experience
• Experience with Prism and HR Pyramid preferred