Associate Manager Garnishments

Manages and leads the payroll garnishment team with the goal of implementing best practices and building a world-class organization.
Excellent understanding of Different types of Garnishment work types, court orders, Indexing and the set up.
Agency calling experience would be preferred.
Have a thorough understanding of internal controls as they relate to domains.
Responsible for hiring, training, development, and all people-related aspects of leading a high-performing team.
Conduct one-on-one meetings with the team, provide coaching, and provide performance reviews.
Address any performance issues right away to ensure employees are aware of them and have the chance to improve.
Focus on the development of each team member individually.
Mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer SLAs.
Should be able to get the deliverables met by the team at the expected level or more.
Should be able to review and finalize the RCA, ensuring occurrence is controlled and improvement is displayed.
Should be effectively able to manage a team of 914 members.
To ensure that the day-to-day operations of the department are running smoothly.
The ability to coach, mentor, or guide the team is required.
Ensure that all daily production requirements are completed, ensuring the SLAs are met.
Support managers and LT with automation and transformation projects supported by business.
To maintain the required level of accuracy at all times.
Should be able to demonstrate the ability to coach, mentor, or guide the team.
Communicate a potential service or business issue to LT and draft or propose a correction and mitigation plan.
You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively.
Problem-solving, time management, and priority-setting skills.
Expected to demonstrate UKG core values.
Generate operational metrics to communicate and manage the performance of the production team.
Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.
Engage in hiring along with the manager.
Implement quality control measures effectively.
To submit, also assist and encourage team members to submit process innovation ideas as per the assigned goals.
Payroll Implementation experience will be an added advantage.

QUALIFICATION

• Overall, 9 to 12 years of work experience, of which the last 5 years were in Payroll/HCM
• 5 + years of management experience leading a team
• Excellent understanding of HCM, payroll garnishment operations.
• Experience in handling at least 914 team members
• Team handling experience, project implementation, extensive general USA payroll and UKG Pro knowledge
• We are looking for candidates, who are open to Night shift, flexible to work in shifts as per the business requirements.
• Advanced knowledge using the Microsoft Office Suite
• Experience with UKG Pro (Ulti PRO) is an added advantage.