Printo - Cluster Business Manager (4-5 yrs)

Role Name: Cluster Business Manager

Reporting Manager: Chief Business Officer

Staff reporting to this post: Store Managers

Department: Retail

Summary of role:

- The Cluster Business Manager (CBM) manages the overall business operations of a designated cluster of stores, ensuring profitability and adherence to operational standards. This role focuses on leading, guiding, and coaching the team to consistently meet customer expectations while achieving top- and bottom-line objectives.

Role Responsibilities:

- Lead a team of Store Managers to optimize operations and achieve performance targets.

- Ensure all Key Performance Indicators (KPIs) such as sales, shrinkage, customer experience, and operational standards are met.

- Oversee adherence to store Standard Operating Procedures (SOPs) in alignment with organizational policies.

- Monitor daily, weekly, and monthly store performance against targets, including sales, profitability, and costs, and effectively communicate objectives to the team.

- Conduct regular store visits to ensure compliance with operational and visual merchandising standards.

- Proactively identify and resolve operational challenges to maintain seamless area operations.

Team Leadership and Development:

- Drive team performance by setting clear goals, providing guidance, and conducting performance reviews.

- Coach and mentor staff to foster motivation, professional growth, and high standards of customer service.

- Address and manage performance issues in line with company policies and ensure consistent feedback.

- Keep the team informed about product updates, offers, and promotions, ensuring readiness to meet customer needs.

Customer Focus:

- Ensure an excellent customer experience is delivered across all stores in the cluster.

- Maintain composure and lead the team to handle customer challenges effectively Internal Business Process.

- Build strong relationships with functional teams to support store operations and resolve challenges.

- Work collaboratively to implement initiatives and deliver consistent results.

People/ Learning & Growth:

- A team player, self-motivated, adaptable to change, and constantly keeps himself/herself up to date with changes in the organizations.

Functional Competencies:

- Proficient in operational, analytical, and numerical skills to devise and execute effective strategies.

- Strong time management and prioritization skills to meet immediate and long-term objectives.

- Proven ability to manage multiple stores and establish operational priorities.

- Excellent problem-solving skills with keen attention to detail.

- Demonstrated ability to deliver positive customer experience.

Generic Competencies:

- The ability to manage, motivate and inspire others. Ability to lead, motivate, and inspire diverse teams.

- Strong communication and interpersonal skills to build trust and collaboration.

- Adaptability to manage change and drive team alignment.

Academics and Experience:

Qualification:

- Graduate/PG in any discipline.

Work Experience:

- Minimum of 5-6 years of experience as CBM (Preferred industry FMCG).

- Should have experience in managing the front end work force.