Printo - Key Relationship Manager (3-5 yrs)

Key Responsibilities:

Client Relationship Management:

- Serve as the primary point of contact for key accounts, ensuring excellent communication and service delivery.

- Build and maintain long-term relationships with key stakeholders, understanding their needs and objectives.

- Conduct regular client meetings to assess satisfaction, address concerns, and identify growth opportunities.

Account Growth & Development:

- Develop and execute account plans to maximize client retention and revenue growth.

- Identify upselling and cross-selling opportunities to introduce additional products or services.

- Collaborate with internal teams to customize solutions that address client-specific challenges.

Sales Strategy & Execution:

- Achieve and exceed sales targets for assigned accounts by driving strategic initiatives.

- Negotiate contracts, pricing, and service agreements with key clients to ensure mutual profitability.

- Monitor market trends and competitor activities to stay ahead and provide innovative solutions.

Performance Tracking & Reporting:

- Track account performance metrics, including revenue, profitability, and customer satisfaction.

- Prepare regular reports and presentations for senior management, highlighting achievements and areas for improvement.

- Maintain up-to-date client records in CRM systems to ensure seamless coordination.

Collaboration & Coordination:

- Liaise with cross-functional teams, including sales, marketing, product development, and operations, to deliver exceptional client experiences.

- Address client concerns promptly, ensuring quick resolution of issues and maintaining trust.

- Act as a client advocate within the organization, influencing internal processes and strategies to enhance customer satisfaction.

Key Requirements:

Experience:

- 5+ years of experience in account management, sales, or a related role.

- Proven success in managing high-value clients and driving account growth.

- Experience in [industry-specific expertise, e.g, FMCG, technology, retail, etc.] is preferred.

Skills:

- Strong relationship-building and negotiation skills.

- Excellent communication and presentation abilities.

- Strategic thinking with the ability to identify and act on growth opportunities.

- Proficiency in using CRM tools and other sales analytics software.

Educational Background

- Bachelor's degree in Business Administration, Marketing, or a related field.

- MBA or equivalent qualification is an added advantage.

Other Attributes:

- Ability to handle multiple accounts and prioritize tasks effectively.

- Willingness to travel to meet clients and address account needs.

A proactive mindset with a focus on delivering value to clients and achieving business goals.

Why Join Us?

Opportunity to work with top-tier clients and make a significant impact on their business success.

Be part of a collaborative and dynamic team in a fast-paced industry.

Competitive compensation, professional growth opportunit

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for key accounts, ensuring excellent communication and service delivery.

Build and maintain long-term relationships with key stakeholders, understanding their needs and objectives.

Conduct regular client meetings to assess satisfaction, address concerns, and identify growth opportunities.

Account Growth & Development

Develop and execute account plans to maximize client retention and revenue growth.

Identify upselling and cross-selling opportunities to introduce additional products or services.

Collaborate with internal teams to customize solutions that address client-specific challenges.

Sales Strategy & Execution

Achieve and exceed sales targets for assigned accounts by driving strategic initiatives.

Negotiate contracts, pricing, and service agreements with key clients to ensure mutual profitability.

Monitor market trends and competitor activities to stay ahead and provide innovative solutions.

Performance Tracking & Reporting

Track account performance metrics, including revenue, profitability, and customer satisfaction.

Prepare regular reports and presentations for senior management, highlighting achievements and areas for improvement.

Maintain up-to-date client records in CRM systems to ensure seamless coordination.

Collaboration & Coordination

Liaise with cross-functional teams, including sales, marketing, product development, and operations, to deliver exceptional client experiences.

Address client concerns promptly, ensuring quick resolution of issues and maintaining trust.

Act as a client advocate within the organization, influencing internal processes and strategies to enhance customer satisfaction.

Key Requirements;

Experience:

- 5+ years of experience in account management, sales, or a related role.

- Proven success in managing high-value clients and driving account growth.

- Experience in [industry-specific expertise, e., FMCG, technology, retail, etc. ] is preferred.

Skills

Strong relationship-building and negotiation skills.

Excellent communication and presentation abilities.

Strategic thinking with the ability to identify and act on growth opportunities.

Proficiency in using CRM tools and other sales analytics software.

Educational Background

Bachelor's degree in Business Administration, Marketing, or a related field.

MBA or equivalent qualification is an added advantage.

Other Attributes

Ability to handle multiple accounts and prioritize tasks effectively.

Willingness to travel to meet clients and address account needs.

A proactive mindset with a focus on delivering value to clients and achieving business goals.

Why Join Us?

Opportunity to work with top-tier clients and make a significant impact on their business success.

Be part of a collaborative and dynamic team in a fast-paced industry.

Competitive compensation, professional growth opportunit

About the Role

We are looking for a highly motivated and strategic Key Account Manager to nurture and grow relationships with our most important clients.

The ideal candidate will have a strong background in account management, sales, and customer service, with the ability to develop tailored solutions that align with client objectives and drive mutual growth.

Skills

Strong relationship-building and negotiation skills.

Excellent communication and presentation abilities.

Strategic thinking with the ability to identify and act on growth opportunities.

Proficiency in using CRM tools and other sales analytics software.

Educational Background:

MBA or equivalent qualification is an added advantage.

Other Attributes:

Ability to handle multiple accounts and prioritize tasks effectively.

Willingness to travel to meet clients and address account needs.

A proactive mindset with a focus on delivering value to clients and achieving business goals