Zonal Sales Manager

Designation: Area Manager -Supply Chain Manager

Roles and responsibilities:

• Developing the sales strategy for the city in order to achieve city business goals. To achieve city monthly/Quarterly targets.
• Implement long terms and short term action plans to achieve city business objectives
• Engage with the Top Customers & Consultants in the Zone
• Carry out intensive field visits & Collect feedback on all aspects of the business including product quality, pricing, packing, new product ideas, competition activities.
• Understand the ground challenges faced by the team and provide structural long terms solutions
• Leverage cross functional relationships with various functions such as product, analytics, marketing and sales excellence to ensure key goals are met
• To review the efficiencies for each team member on a weekly basis on the CRM tool and to provide them with timely feedback on the improvement areas so as to achieve their monthly quota.
• Identify the critical/burning issues of the Zone affecting sales & take remedial action/ escalate wherever needed

New Business Acquisition:

• Leading a team of 6 - 8 Hunters
• Achieve and exceed targets consistently by acquiring new customers across different hyperlocals.
• Manage and exceed the effort, efficiency and productivity metric benchmarks across the team
• Understanding of the no sale objection and coming up with a Solutioning from a time to time basis

Account Management

• Leading a team of 2-3 Account Managers (OnCall + On Field)
• Maintain relationships with existing customers for repeat business.
• To ensure churn doesnt exceed more than 10
• Quality of Service and Customer Success Implementation
• To ensure each sales member places the customer first and strives hard to earn and keep customer trust
• To ensure each Sales member in the team co-ordinates & provides all the required help to the central Customer Success team(for effective on-boarding of the customer)
• To ensure the TSMs/SMs cooperate fully with the Doctor Experience team whenever a customer expresses unhappiness with the services provided by a TSM/SM working in the zone

People Management

• Performance Management & Individual Development plan.
• Handling a team of Area Sales Managers, Territory Sales Managers, Sales Officers.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• To ensure good team play and maintain high levels of motivation across the team - with positivity in thoughts, words and action.
• To maintain optimum levels of discipline across his team with respect to maximum attendance at all times advance planning of all leave
• Experience 5-8Years