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3.7

based on 258 Reviews

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46 PowerSchool India Jobs

Associate Technical Support Engineer

0-2 years

₹ 5.1 - 7L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Associate Technical Support Engineer

PowerSchool India

posted 10hr ago

Job Description

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
  • Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consults with programmers to explain software errors or to recommend changes to programs
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • All other duties as assigned
Qualifications
To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
  • 0-2 years prior experience in a technical support role
  • Proficient in Microsoft Office suite
  • Salesforce experience preferred
  • Prior CRM experience preferred
  • Strong attention to detail and time management
  • Strong oral and written communication skills
  • Strong customer service and conflict resolution skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Associate s degree or equivalent work experience

Employment Type: Full Time, Permanent

Read full job description

PowerSchool India Interview Questions & Tips

Prepare for PowerSchool India Associate Technical Support Engineer roles with real interview advice

People are getting interviews at PowerSchool India through

(based on 25 PowerSchool India interviews)
Job Portal
Referral
Company Website
Campus Placement
Recruitment Consultant
36%
32%
12%
8%
4%
8% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at PowerSchool India are saying

3.8
 Rating based on 4 Associate Technical Support Engineer reviews

Likes

Hiring process was fast and smooth. Management will give their best to keep employees happy and motivated. Compansation is quite high as compared to other organisations. Allow you to work from home. You will receive gifts and surprise at your doorstep throughout the year ( specially in the year end from Diwali to Christmas).

Dislikes

This could be a personal issue but you will get the odd shift timming like 5:30 evening to 2:30 midnight that too permanent.

Read 4 reviews

Associate Technical Support Engineer salary at PowerSchool India

reported by 27 employees
₹4.8 L/yr - ₹7.3 L/yr
At par with the average Associate Technical Support Engineer Salary in India
View more details

What PowerSchool India employees are saying about work life

based on 258 employees
67%
86%
81%
70%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

PowerSchool India Benefits

Health Insurance
Work From Home
Team Outings
Cafeteria
Soft Skill Training
Job Training +6 more
View more benefits

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