Executive/ Senior Executive – Tech Support

The Tech Support will be responsible for diagnosing and troubleshooting hardware and software issues, guiding customers through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary.

Respond to candidate inquiries via phone, email, or chat in a timely and professional manner.

Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.

Provide step-by-step instructions and guidance to customers for problem resolution.

Escalate unresolved issues to appropriate support teams and follow up to ensure timely resolution.

Provide excellent customer service and ensure a positive customer experience throughout the support process.

Good Communication skills.

Computer knowledge Communication Skills
Multi-Tasking
Ethical
High on Integrity

customer success manager/Client handling/ escalation management/ Project delievery