Porter - City Head (2-10 yrs)

City Head ( Lucknow)

Role Overview:

- We are seeking a City Head for Lucknow in our Rest of India city operations vertical.

- The ideal candidate would be responsible for the growth of the entire city through various demand and supply levers ensuring better experience for all of the stakeholders.

- The role requires strong analytical, data driven decision making, people management, problem solving and process improvement/optimization skills.

Key Responsibilities:

- Responsible for P&L management of the city ensuring better profitability and growth.

- Identify and fulfill supply requirements: Plan supply cluster activity considering the zonal city level and seasonal nuances.

- Identify new channels of acquisition to optimize supply growth and cost of acquisition.

- Identify potential growth levers in all the categories: Plan awareness/adoption activities in the city through multiple channels (offline + online) for demand growth.

- Drive Branding and other various BTL activities for offline brand presence in the city.

- Drive growth through better customer lifecycle management, from acquisition to converting them into quality retention.

- Plan and execute Demand Cluster Activity for inorganic customer acquisition and drive zonal level growth.

- Improve overall wallet share of the customers through cross sell and other strategic initiatives.

- Explore new category launches for growth apart from the existing categories.

- Enhance customer and partner experience alike.

- Conduct and derive insights through competition analysis: Pricing, Demand Strength, Service quality parameters.

- Manage, develop and train the team for excellent performance and process adherence.

- Act as a liaison between central and city team members to provide qualitative on-ground feedback for the overall better growth of individual categories.

Skills and Qualifications:

- Good Analytical and problem solving skills

- Communication and negotiation skills

- Ability to build rapport

- Time management and planning skills

- People management