This role involves servicing of existing key customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.
Experience Range
3 - 5 years
Educational Qualifications
B.Tech/B.E ,and MBA/PGDM
Job Responsibilities
The position holder will be managing a team of 3-4 TLs including 20-30 individuals
Build and manage productive, professional relationships with clients
Hire, Train and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs
Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
Daily 08-10 meaningful telephone/video calls with clients