Manager -Customer Service & Operations

1)Loan Disbursement Process under various products

2)Conduct documentation check as per product wise checklist

3)Disburse Loan as per credit policy with accurate & complete data entry with approvals. Collect necessary document before handover of disbursement cheque.

4)Timely banking of BPI cheques.

5)Dispatch of disbursement docket to CPC after audit compliance.

6)To track and initiate cancellation of disbursement cheques printed but not handed over

Post Disbursement Document Process:

1)To generate daily report of due PDDs

2)To provide the list of due PDDs to respective team (Legal, Sales, etc) for collection. Updation of PDD in system

3)Timely Dispatch of received & updated PDDs to CPC.

Customer Service & Quality (Loans and Deposits):

1)To resolve customer requests within specified TAT

2)Service orientation demonstrated through minimum customer complaints and escalations for issues related to specified service standards. To provide service to loan as well as deposit customers for all post disbursement requests.

3)Marking tax exemption form 15H/ 15G/ other 197A exemptions in system. Dispatch of the forms to COPs as per specified timelines.

Deposits management:

1)All new deposit applications should be processed & forwarded to COPs after FDRs are prepared, as per specified timelines. All renewals deposit applications should processed & forwarded to COPs as per specified timelines.

2)All pre-maturity & maturity payment should be processed & forwarded to COPs as per specified timelines. Refund of application money to be initiated for discrepant accounts beyond 7 days.

Financial Reporting, Data Management, Record Keeping & Documentation:

1)Submission of Monthly Balance Sheet along with BRS and other statements. Monthly TDS calculation sheet submission to CSO by 4th of every month.

2)HO and Branch account reconciliation to be done within one-week post communication receipt from CSO.

Cash Management & Banking:

1)Tracking and deposition of Cheque/ DD/ Cash on time and marking clearance or bounce within 3/4 b days in system.

2)There should be no violation on cash or the negligence on cash handling, excess cash lying. Timely reconciliation of the Bank Accounts

Compliance & Audit:

1)Timely resolution/closure of audit points w.r.t. disbursements

Behavioral

1)Result orientation with execution

2)Cross functional team synergy

3)Customer centric Orientation

4)Excellent Team Management Skills

5)Excellent communication and interpersonal skills

6)Lobby Management

7)Stakeholder Management

Functional

1)Technical & functional expertise

2)Strong Negotiation skills

3)Ability to organize and manage multiple priorities

4)Excellent organizing ability and highly developed time management skills

5)Ability to multitask and prioritize workload to complete assigned responsibilities in a fast-paced changing environment

6)High level of analytical skills