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Piktorlabs

Compare

4.1

based on 12 Reviews

638 Piktorlabs Jobs

Desktop Support - Senior Engineer

UST

4.1

based on 12 Reviews

2-3 years

Thiruvananthapuram

1 vacancy

Desktop Support - Senior Engineer

Piktorlabs

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Clinical Data Management MS Office MySQL CCTV Monitoring Remedy

+ 2 more

Job Description

ITIL Framework : Apply ITIL practices for IT service management and support.
Customer Infrastructure : Understand and support customer infrastructure.
Hardware Troubleshooting : Basic hardware knowledge and troubleshooting for desktops and servers.
Desktop Support : Provide support for desktop environments and software installation.
Networking :
- Basic understanding of IP addressing.
- Knowledge of basic show commands in routers and switches.
- Familiarity with troubleshooting tools such as ping, tracert, and netstat.
- Experience with network monitoring tools such as Nagios, Cacti, and SolarWinds.
- Basic understanding of ticketing tools like ServiceNow or Remedy.
Security :
- Basic knowledge of cybersecurity, including threat hunting and incident response.
- Familiarity with SIEM tools like Radar, LogRhythm, and Splunk.
- Understanding of external threat intelligence and OSINT.
Server :
- Familiarity with OS backup, basic network sharing, and security.
- Basic hardware knowledge and troubleshooting.
- Experience with monitoring tools like SCOM, Nagios, SolarWinds, and New Relic.
Storage Backup :
- Basic understanding of storage and backup technologies.
- Knowledge of backup, restore, and archive operations.
- Understanding of disk drives, RAID, SAN fabrics, and storage monitoring.
- Familiarity with tape libraries, backup appliances, and virtual tape libraries.
- Basic understanding of ticketing tools.
Monitoring :
- Basic understanding of networking concepts and infrastructure components.
Database :
- Basics of SQL and relational databases, including normalization.
- Data management concepts in systems like Excel, MS Access, MySQL, and PostgreSQL.
- Understanding of relational database principles such as indexes and triggers.
- Knowledge of SQL client and database management tools.
End User Computing :
- Basic endpoint knowledge.
- Familiarity with remote support tools.
- Proficiency in MS Office and related products.
- Basic knowledge of web browsers.