10+ Desktop Support Interview Questions and Answers

Blue Screen Error is a common error in Windows operating systems that causes the computer to crash and display a blue screen.

• Blue Screen Error, also known as the Blue Screen of Death (BSOD), is caused by critical system errors or hardware failures.

• It is characterized by a blue screen with error codes and a message indicating the cause of the crash.

• Common causes of Blue Screen Errors include faulty hardware, incompatible drivers, and software conflicts.

• To troubleshoot Blue Scr...read more

Network troubleshooting involves identifying, isolating, and resolving issues affecting network performance.

• Identify the issue by gathering information from users and network devices

• Isolate the issue by checking network configurations, cables, and devices

• Resolve the issue by implementing solutions such as restarting devices or reconfiguring settings

Steps involved in operating system installation

• 1. Prepare installation media (e.g. USB drive, DVD)

• 2. Boot from the installation media

• 3. Follow on-screen prompts to select language, time zone, etc.

• 4. Choose installation type (e.g. clean install, upgrade)

• 5. Partition the hard drive if necessary

• 6. Install the operating system files

• 7. Configure settings and user accounts

• 8. Install drivers and updates

• 9. Reboot the system and complete setup

CMOS stands for Complementary Metal-Oxide-Semiconductor. The CMOS battery is a small battery on the motherboard that powers the CMOS memory.

• CMOS stands for Complementary Metal-Oxide-Semiconductor

• CMOS battery is a small battery on the motherboard

• It powers the CMOS memory which stores BIOS settings

Active Directory is a directory service developed by Microsoft that provides a centralized location for managing and organizing network resources.

• Active Directory is used to store information about users, computers, and other network objects in a hierarchical structure.

• It allows administrators to manage and control access to network resources, such as files, printers, and applications.

• Active Directory uses a domain-based model, where each domain represents a logical grouping ...read more

Group Policy is a feature in Windows that allows administrators to manage and control user and computer settings within a network.

• Group Policy is used to enforce security settings, manage software installations, and configure user preferences.

• It allows administrators to centrally manage and apply settings to multiple computers and users.

• Group Policy settings are stored in Group Policy Objects (GPOs) and can be applied to domains, sites, or organizational units (OUs).

• Examples ...read more

DHCP is a network protocol that assigns IP addresses automatically to devices on a network. OSI layers refer to the Open Systems Interconnection model which defines how devices communicate over a network.

• DHCP stands for Dynamic Host Configuration Protocol

• DHCP assigns IP addresses, subnet masks, default gateways, and DNS servers to devices on a network

• OSI layers refer to the seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Appl...read more

DNS stands for Domain Name System. It translates domain names to IP addresses to locate resources on the internet.

• DNS is like a phone book for the internet, translating domain names to IP addresses.

• It helps users access websites by translating human-readable domain names (e.g. www.google.com) to machine-readable IP addresses (e.g. 172.217.3.206).

• DNS servers store records that map domain names to IP addresses, allowing computers to locate resources on the internet.

• DNS also hel...read more

A domain is a group of networked computers that share a common set of rules for communication.

• A domain is a logical grouping of networked computers that share a centralized database of user accounts and security policies.

• Domains are typically used in business environments to centralize management of resources and security.

• Examples of domain systems include Microsoft Active Directory and Novell NetWare.