AM/Manager-Process Excellence & Quality Assurance Team

Designation Asst Manager / Manager - Process Excellence & Quality Assurance Team

Business Unit Zion Finance Shared Services Grades - AM

Location - Bangalore

Role: Assistant Manager/Manager-Process Excellence (PE) and Quality Audit (QA)

The Company runs a large-scale operation with complexities around processes, multiple systems, and touch points to deliver to the customer. The operations are highly people-dependent, process-focused, and significantly interdependent through multiple touch points and systems.

After two years of operations and learning, the company intends to have a Process Excellence and Quality team to bring in culture of Quality and First Time Right(FTR) in all the actions. This will require a structured approach with specific focus on Process design and solutioning, Process documentation, Learning and Development, Creating process champions using quality tools like Six Sigma, Kaizen etc., and perform quality audit on real-time basis.

The company is looking for a Assistant Manager, to work in this vertical.

key responsibilities include

The objective is to work with manager to deliver consistent and high-quality service to customers across the various towers i.e -P2P, RTR, OTC, FP&A & Taxation: with Consistent, Reliable Standards.

The envisaged role would broadly cover the following areas.

• Process design and solution: Design and solution of new processes along with operating team to meet customer expectations, ensure controls and derive productivity across. This design and solution would also extend to re-engineering of the existing process through continuous improvement and to address any weakness in controls, deliverables. The PE and QA team to be the interconnect point for all process covering multiple workstreams.
• Process documentation: To ensure all the processes are documented in a standard format with version control; to enable ease of operations through standard work instructions; Processes which are modified through work instructions are updated on regular basis.
• Process improvements: Process improvements and re-engineering culture to be driven across the organization on continuous basis using various tools like Kaizen, Six Sigma etc.,
• Training on continuous basis: PE and QA team to develop contents and conduct training program to the new and existing team members on regular intervals. The training should enable the team to secure/renew their License to operate.” Work closely with quality audit and operations team to structure and design the training contents and program schedules.
• Conducting a 2 to 3 day training program for all new employees covering all operations-related topics, followed by an assessment before their deployment into production.
• Monitoring assessment scores to ensure they meet the minimum passing criteria before transitioning new hires to the production floor.
• Providing necessary access to LMS Tool for new joiners.
• Quality audit: To design and perform quality audit across process on concurrent basis. The quality audit should enable to provide assurance to the customer and at the same act as input to training and enable line managers on assessment of team capabilities and interventions required
• Process Score cards: To define relevant score cards for monitoring of the effectiveness of process, control environment and deliverables.

Organization Design and Sizing

• The Function to be headed by the Process Excellence Lead and reporting to SDH as an independent function. The Manager will be assisted by Asst Managers / Sr. Executive in delivering the desired results.

To excel in this role, you should have -

Prior Experience:

• Assistant Manager: 5 to 8 years’ experience in a similar role in large manufacturing /service organization including BPO.
• Process and quality audit team: 4 to 5 years’ experience in internal audit.

Experience:

• Manager: 8-10 years’ experience in a similar role in large manufacturing /

service organization including BPO.

• Process and quality audit team: 4 to 5 years’ experience in internal audit.

Traits and soft skills

• Solution and Problem-Solving mindset.
• Good Communication and articulation
• Collaborative mindset
• Ability to connect dots and have a bird’s eye view.
• Self-driven
• Experience in Six Sigma, Kaizen, and continuous improvement initiative.

It will be awesome if you have -

• Good people and client management skills.
• The ability to set up, streamline processes/procedures and improve the same.
• Good communication skills.
• Leadership skills.
• The ability to influence and motivate the team with positive energy.
• The ability to multitask and agility.
• The ability to handle pressure.

You should be a -

• Qualified MBA from a premier institute with 5 to 8 years of experience in the relevant field.

About Pierian -

Founded in 2002, Pierian Services is a leading Global Business Services company, providing a range of services and solutions in strategy, consulting, and operations management.

We have helped several Fortune 500 companies and new-age start-ups work smarter and achieve accelerated growth through process transformation, digital technology enablement, and creating and managing value-generating business services.

We are a team of 2000+ highly skilled professionals managing 300+ clients across 20 countries with 10 key delivery centers.

We have endless opportunities for passionate finance and accounting experts who genuinely believe in delivering value-generating professional services. We have several professionals who have joined the company as freshers and have built thriving careers at Pierian over more than a decade.

When asked about the top reasons why people love working with Pierian, they shared the following –

- Truly human-centric culture

- Empathetic leadership

- Flexible work schedules

- Remote working

- Open-door approach

You will love working at Pierian if –

- You take full ownership and pride in your work.

- You are obsessed with attention to detail.

- You truly believe in continuous learning.

- You want to make a career, and not just do a job.