HR Generalist/Senior HR Specialist - Talent Acquisition - BPO (4-8 yrs)

Location: Technopark, Trivandrum

Experience: 3 to 5 years

Work Timings: 3 PM to 12 AM

Qualifications: Bachelor's degree or MBA in HR, Business Administration, or related field.

Position Overview:

We are seeking a TA and HR Generalist / Sr. TA & HR Specialist to lead and oversee both the recruitment of specialized positions within our KPO environment, as well as the day-to-day HR operations.

As this is a Work from Office position with a late afternoon to night shift (3 PM to 12 AM), the ideal candidate will be available to support our night shift employees and respond to HR queries during their working hours.

This combined role requires a dynamic, results-driven professional with experience in sourcing high-calibre technical talent and ensuring smooth HR operations to support the overall employee experience. The ideal candidate will have a strong understanding of technical hiring, BPO operations, and HR best practices, and will be able to seamlessly manage multiple priorities within a fast-paced environment.

Key Responsibilities:

Talent Acquisition

- End-to-End Recruitment: Manage the full recruitment cycle for specialized technical positions within the BPO industry (e.g., Technical Support Specialists/Customer Experience Specialists, IT Support, Network Engineers, etc.).

- Sourcing & Screening: Utilize various sourcing strategies including job boards, LinkedIn, referrals, and networking to attract qualified candidates for highly specialized roles. Conduct resume screening, initial interviews, and technical assessments.

- Stakeholder Management: Collaborate closely with department heads and hiring managers to understand hiring needs and develop tailored recruitment strategies for each position.

- Candidate Experience: Ensure a positive candidate experience throughout the recruitment process, providing timely updates and feedback to candidates.

- Employer Branding: Promote the company as an employer of choice through social media, job fairs, industry events, and other talent attraction initiatives.

- Onboarding: Ensure smooth onboarding for hires, ensuring all necessary documentation, training, and systems access are provided.

HR Operations:

- Employee Lifecycle Management: Oversee HR operational processes for employees within the organization, ensuring timely processing of new hires, terminations, promotions, transfers etc

- Compliance & Documentation: Ensure adherence to company policies and local labour laws in all HR activities, including maintaining employee records, handling HR documentation, and ensuring compliance with relevant regulations.

- HR Reporting & Metrics: Via our Applicant Tracking System and HRIS, manage HR reporting for recruitment, recruitment pipelines, employee data, and performance metrics. retention, and other key HR metrics. Analyze trends to support workforce planning and decision-making.

- Employee Engagement Retention: Partner with management to implement initiatives that foster a positive work environment, improve employee engagement, and enhance retention rates, particularly within Operations teams.

- Process Improvement: Continuously assess and improve HR and recruitment processes to ensure efficiency and effectiveness in supporting the organization's needs.

- Employee Relations: Support in resolving employee queries or issues related to HR policies, benefits, and work conditions.

Required Qualifications:

- Education: Bachelor's degree in Human Resources, Business Administration, or a related field.

- Experience: Minimum of 3 years of experience in both Talent Acquisition (focused on specialized technical positions) and HR Operations within a BPO or similar fast-paced environment.

- Technical Recruitment Experience: Strong experience recruiting for specialized technical roles such as IT support, data analytics, engineering, or technical operations roles.

- HR Operations Knowledge: Solid understanding of HR operations, including employee onboarding, India payroll and benefits administration, statutory compliances, and HR reporting.

- Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with internal stakeholders and external candidates.

- Technology Proficiency: Familiarity with HRIS, applicant tracking systems (ATS), and other HR-related tools and software.

- Problem-Solving Skills: Ability to handle complex and sensitive situations with tact and discretion, and a strong focus on finding solutions.

- Adaptability: Ability to thrive in a fast-paced and evolving environment, managing multiple priorities simultaneously.

- Capability to excel in dynamic, fast-paced environments, effectively juggling multiple tasks while maintaining a keen eye for detail.

Preferred Qualifications:

- Experience with high-volume recruitment in a BPO or call centre environment.

- Knowledge of industry-specific certifications or technical qualifications.

- Experience working with international teams or candidates in a global recruitment environment.

What We Offer:

Competitive salary and benefits package.

Opportunity to play a key role in shaping the growth of our talent pool.

A dynamic, collaborative work environment.

Career growth and development opportunities within a global BPO organization.