Executive - Retention ( Field Work)

LAPTOP, TWO WHEELER & DRIVING LICENSE MANDATORY.

Eligibility Criteria:

• Candidates should be comfortable in fieldwork.
• Candidates should know the vernacular language.

Roles and Responsibilities:

• Conduct field visits to meet clients and strengthen relationships.
• Collaborate with marketing and sales teams to develop retention strategies.
• Analyze customer data to identify trends and areas for improvement.
• Proactively engage with customers in person to address concerns and gather feedback.
• Resolve customer issues promptly and effectively, both in person and remotely.
• Educate customers on product features and updates during field visits.
• Monitor key performance indicators (KPIs) related to retention and implement improvement

strategies.

• Collaborate with other departments to enhance the overall customer experience.