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Application Support L2
Perydot
posted 1mon ago
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Key skills for the job
Job Description
Key Skill Technical Support-L2 Mandatory Skill "
Experienced with Application Support & Maintenance
Well versed with L1-L2 support process (Preferably Healthcare Domain)
Basic understanding of application troubleshooting and ability to independantly manage set SOPs.
Deep expertise in application troubleshooting and knowhow of application communications in networks/ports and other communication protocols.
Good command in Linux and SQL.
Must have ITIL knowledge
Familiar working on ITSM Ticketing tools
Good understanding of DICOM, HL7 interoperability and PACS workflows
Good Problem Solving/Decision Making Skill
Excellent Communication (Oral/Written) skills
" Desired Skills "
ITIL Certification preferred
Knowledge of Cloud (networking & security configurations)"
Job Description "
Manage end customer communication. Provide solutions based on standard SOPs
Responsible for the day- to-day support of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.
Provide support to our client in shifts Initially it will be US working hours across the US Time-zones & then in 24/ 7
Should be able to quickly learn and adapt to set processes and ensure they are followed in a timely manner
Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies
Log and document incidents within a ticketing system (Auto generated tickets)
Refer incidents to senior team when an incident is beyond their scope
Ensure SLAs are met and delivered according to Support specification
Participate in sharing knowledge and publishing Knowledge articles
Employment Type: Full Time, Permanent
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