Application Support / Backup and Recovery Support

Work from Office - Rotational Shift

Responsibilities

Technical Skills

Ability to differentiate between different type of IT assets

Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11

Understanding of desktop applications and how do they work, installation & uninstallation

Ability to support users in business applications based on SOP s

Troubleshooting Desktop/Application remotely

Ability to carry out Disk management, Disk Encryption, Wireless configuration

Ability to check utilization and availability, ability to perform start up and shut down services by following SOP

Ability to Install and configure email client, troubleshoot connectivity issues

Ability to troubleshoot calls for printers & copiers locally and remotely.

Very good verbal & written communication skills(Mandatory)

Backup and Recovery: (Required for Tech Support)

Technical understanding of native backup management tools & different types of backups

Ability to isolate system issues to back up job issues

Ability to provide SOP based support for configuring & troubleshooting backup related issues

Basic Networking (Protocols/OSI Layers/IP address)