Deputy Manager

• Handle high volume claims efficiently within the High Radius portal, ensuring thorough investigation, resolution, and timely updates with 48 hours of receipt.
• Monitor and process customer claims submitted via the ANZ Credits Inbox within 24 hours, ensuring prompt and effective communication.
• Monitor and follow up on missing Proof of Delivery documentation for customer invoice management, ensuring accurate and timely uploads into SAP and/or the HRC system for efficient resolution
• Investigate and follow up on delayed or missing POD documentation to avoid disruptions in processing.
• Review invoices received from co-manufacture and/or 3PL, validate its authenticity and accuracy, process payment via SAP.
• Collaborate with accounts payable, ensuring valid invoices are paid within deadline, and reconcile any discrepancies.
• Process customer claims within 48 hours of receipt and maximise clearance rate.
• Process and follow up missing POD for customer invoice management and upload into SAP and/or HRC system for resolution.
• Deliver highest quality of service to customer enquiries, ensuring swift and accurate resolution and keeping the customer always informed of progress/resolution
• Capability in collaborate with multiple stakeholders to resolve any payment or invoice discrepancies.
• Requires methodological approach in record keeping and transaction traceability.

• Develop winning relationships with AU Snacking Portfolio team & all key stake holders within AU.
• Partner with AU Commercial team to revise and refine reporting requirements, ensuring outputs remain relevant, meaningful, and user-friendly to best support decision-making
• Ensuring the highest levels of agility and support are provided.

Support business development and continuous improvement initiatives to drive growth and efficiency both within AU and ICC

• Customer-centric attitude
• Strong verbal and written communication
• Data entry High Level of Speed and Accuracy
• Ability to remain calm under pressure
• Meets deadlines
• Personable and polite manner
• Degree qualified in Business/Engineering (Data)/Commerce
• Working experience in Advance Excel for Reporting & Data Validation
• Highly proficient in MS Office Applications.
• Working experience or Intermediate level knowledge in Power BI.
• Working experience in SAP for Order to Cash process
• High attention to detail
• Strong Analytical skills.
• Strong Stakeholder management.

Essential

• Strong written and verbal communication skills. Should be fluent in English with excellent interpersonal skills
• Excellent organization and prioritization skills to handle dynamic situation & competing priorities
• Proactive, responsive and results driven. Should be able to work with multi-functional teams with multiple tasks
• Quick Learner with an adaptable approach

Good to have:

• Shows initiative and works well with others
• Embraces an open team environment
• SAP and MS Office proficient
• Experience in managing international stakeholders