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Customer Service Operations Support Administrator
1-2 years
Noida
1 vacancy
Customer Service Operations Support Administrator
Pearson Education India
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Level 2 Escalation calls
- Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business
- Ensure candidate results are sent to clients in a timely manner
- Prepare client reports
- Act as an escalation point for service-related problems
- Promote client programs and products
- Determine additional opportunities and possible operational trouble areas
- Input accurate customer information into the database
- Assist in training and monitoring call center agents to ensure quality of service
- Maintaining the SLA for different LOBs
- Reports
- Client Management
- Events handling
- Required Education- Bachelor s degree
- 1-2 years experience in a similar/related position
- Confident and fluid communicator
- High levels of customer service skills
- Previously operated in a Level 2 support role
- Previous subject matter expert knowledge
- Familiar and comfortable working in a busy corporate environment/shifts (24*7)
- Experience in providing application support
- Familiar with MS Office
- Experienced in collating reports
- Excellent oral and written communication skills
- Great attention to detail
- Problem-solving skills
- Strong organizing and time management skills
- Customer service skills
- Effective team working skills
- Client and People Management skills
Employment Type: Full Time, Permanent
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Pearson Education India Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Work From Home 
Education Assistance 
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