Senior Service Operations and Control Administrator

We are seeking a skilled Intune Specialist with expertise in application packaging, PowerShell scripting, reporting, and Windows troubleshooting. The ideal candidate will play a pivotal role in managing application deployments, monitoring device health, and ensuring smooth operations of endpoint devices in a modern workplace environment.

Key Responsibilities:

Application Packaging and Deployment:

Package applications in MSI, EXE, and MSIX formats for deployment via Microsoft Intune.

Test and validate application packages to ensure seamless installation and compatibility.

Automate application lifecycle management, including updates and removals, using Intune and PowerShell.

Scripting and Automation:

Develop PowerShell scripts to automate administrative tasks such as application installations, compliance checks, and device configurations.

Maintain and troubleshoot deployment scripts for custom requirements and enterprise use cases.

Create scripts for health monitoring and automated remediation of endpoint issues.

Reporting and Health Monitoring:

Generate detailed reports on application deployments, compliance status, and device health using Intune

Monitor endpoint health and proactively resolve compliance and performance issues.

Collaborate with IT teams to create dashboards and automate reporting for management review.

Windows Troubleshooting and Support:

Diagnose and resolve issues related to Windows OS, application performance, and system configurations.

Assist with troubleshooting Intune policies, updates, and connectivity issues.

Provide advanced support for software and hardware issues on Windows endpoints.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 18032