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25 Pearson Education India Jobs
Program Coordinator- Accommodations
3-6 years
Noida
1 vacancy
Program Coordinator- Accommodations
Pearson Education India
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Level 3 Escalation calls.
- Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business.
- Ensure candidate results are sent to clients in a timely manner.
- Prepare client reports.
- Act as an escalation point for service-related problems.
- Promote client programs and products.
- Determine additional opportunities and possible operational trouble areas.
- Input accurate customer information into the database.
- Assist in training and monitoring call centre agents to ensure quality of service.
- Maintaining the SLA for different LOB s.
- Reports.
- Client Management
- Events handling
- People Management (In Manager Absence)
Employment Type: Full Time, Permanent
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Pearson Education India Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Work From Home 
Education Assistance 
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