Business Process Excellence and Quality Manager

When our values align, there's no limit to what we can achieve.   At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

• Support operational and leadership staff in developing, updating, and improving written standard methodologies for Consulting service offerings

• Support client/ internal audits and regulatory inspections:

• Act as host for audits, as assigned

• Provide audit / inspection support to project teams

• Manage quality issues

• Identify Quality Issues with operational staff

• Manage, follow-up, support root cause analysis and CAPA determination

• Support trending analysis and metrics

• Support project compliance and client survey results, as assigned

• Support collection and reporting of quality metrics

• Share trends, identify process/quality gaps

• Propose process improvements with required Consulting teams as well as cross-departmental

• Interact with Corporate Functions Cooperate with the Corporate Quality Office, as assigned

Skills: • Excellent interpersonal, verbal, and written communication skills • Customer focused approach to work • Ability to work fully independently, take initiative, and have a flexible approach with respect to work • assignments and new learning • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention • to detail and strong organizational skills • Ability to work effectively in a matrix environment and to demonstrate and foster teamwork within • the group as well as across the organization • Ability to travel as needed  

Knowledge and Experience: •5 + years Relevant experience (e.g., in the pharmaceutical or CRO industry) • Understanding of the foundations of the audit/inspection process and the quality • issue management • English proficiency (written and oral English) • IT literate: experienced with Microsoft based applications, particularly excellent Microsoft • Excel skills including knowledge of formulas, pivots, look up tables and chart generation  

Education: • Educated to degree level (technology, biological science, pharmacy, or other health related discipline preferred) or equivalent qualification or clinical research experience