HR Manager

Job Overview:
We are seeking an experienced HR Manager to oversee the recruitment, training, and performance management of our telesales team. The ideal candidate will have a strong background in HR operations, employee engagement, and talent retention in a fast-paced sales environment.
Key Responsibilities:

1 Recruitment & Onboarding

• Hire high-performing telesales executives to meet staffing needs.
• Onboard and train new hires, ensuring smooth onboarding.
• Responsible for the timely triggering of probation assessment and completion of confirmation process with in timelines.

2 Performance Management & Training

• Monitor employee performance and implement KPIs (sales targets, call quality, etc.).
• Develop training sessions to boost telesales skills and product knowledge.

3 Employee Engagement, Payroll & Retention

• Create strategies to keep employees happy and reduce attrition.
• Handle grievances, resolve conflict, and maintain a positive work culture.
• Manage payroll and statutory requirements (PF, ESI, etc.).

4 Compliance & HR Operations & Compliance

• Ensure all policies and labor laws are followed.
• Maintain attendance records and manage disciplinary actions.
• Address disciplinary actions and performance improvement plans.
• Conducting Exit interviews religiously and analyze the key reason for employee separations
• Be willing to travel as needed.

Key Skills & Requirements:

• Experience: 5+ years in HR, ideally in telesales, call centers, or BPOs.
• Recruitment: Proven success in hiring for high-volume sales teams.
• Training & Development: Ability to design programs that improve performance
• Employee Relations: Skilled in conflict resolution and engagement.
• Sales Mindset: Familiar with telesales operations and team motivation.
• Education: Bachelor’s degree (PGDBA/MBA in HR preferred)

Why Join Us?

• Growth: Be part of a fast-moving telesales environment.
• Impact: Shape HR strategies for a sales-driven team.
• Rewards: Competitive salary and opportunities for advancement.