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18 Pando Jobs

Onboarding AM (Procure)

2-5 years

Chennai

1 vacancy

Onboarding AM (Procure)

Pando

posted 5hr ago

Job Description

Expertise and Engagement:
- Function as the business and industry expert for transformational projects/programs aligned to a single solution.
- Engage with supply chain executives and teams to understand company-specific objectives.
- Map customer challenges to specific end-to-end solution enablers and design Solution recommendations to address these challenges.

Business Impact:
- Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
- Track onboarding-related metrics, such as time-to-go-live, customer satisfaction, expansion during onboarding.

Technical Understanding and Implementation:
- Understand Pandoplatform capabilities, including integration and architecture, for technical design.
- Orchestrate the SaaS delivery process, owning the end-to-end implementation from kick-off to go live to ensure rapid adoption and value realization.
- Kick off projects and serve as the liaison for a smooth go live.

Change Management and Leadership:
- Help identify change management efforts needed for global or regional program implementations.
- Lead and manage the entire delivery process, working alongside SI/consulting partners in the deployment of Pandosolution.
- Handle client escalations as they arise with support from the wider team.
- Identify potential issues early on during implementation and addressing them before they escalate.

Customer Relationship and Growth:
- Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measure KPIs to achieve value realization.
- Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.

Collaboration and Feedback:
- Collaborate effectively with internal stakeholders to ensure smooth transitions between engagement stages.
- Share feedback with Product Management to identify areas for solution development opportunities.
- Ensure a smooth handoff from onboarding to customer success.

Requirements
-Over 4 years of experience in Enterprise SaaS products.
-Must have experience from Procurement or FAP (Freight Audit and Pay) solutions.
-Proven expertise in IT implementation for enterprise clients, with a focus on USA and European markets.
-Proficient in project management fundamentals, including planning, tracking, stakeholder management, risk mitigation, and scope management.
-Hands-on experience in successfully delivering multiple projects.
-Highly adaptable to new processes and organizational changes.
-Skilled in executing playbooks and challenging the status quo to drive improvements.
-Experienced in mentoring and guiding teams to achieve success.
-Strong client management abilities with excellent interpersonal, presentation, and communication skills.
-Advanced analytical skills paired with creative problem-solving capabilities.

Preferred skills:
- Having USA visa is a huge plus
- Previous experience collaborating with remote teams is preferred.

Employment Type: Full Time, Permanent

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What people at Pando are saying

Assistant Manager salary at Pando

reported by 3 employees with 9-10 years exp.
₹10.5 L/yr - ₹13.3 L/yr
38% more than the average Assistant Manager Salary in India
View more details

What Pando employees are saying about work life

based on 33 employees
86%
88%
72%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Pando Benefits

Submitted by Company
Balanced work life
Learning & certification
Celebrations
Clubs & recreation
Rewards & recognitions
Health & wellness
Submitted by Employees
Work From Home
Free Food
Cafeteria
Health Insurance
Team Outings
Job Training +6 more
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Pando Chennai Office Location

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Chennai, Tamil Nadu Office
VBC Solitaire, T. Nagar Chennai, Tamil Nadu

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