Expert Manager, Process Excellence

What makes us a great place to work:

We are proud to be consistently recognized as one of the worlds best places to work with our One Bain culture, a champion of diversity, and a model of social responsibility. We are currently ranked #1 on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoors list for the last 13 years. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ, and parents.

Who you ll work with:

You will join our Process Excellence team within our Enterprise Technology practice, serving end-to-end technology and digital transformations for our priority clients. You can look forward to being embedded in teams consisting of other driven and curious Bain staff, working alongside other teams on technology delivery, architecture, design, and software development, among others. With this uniquely diverse group, you will serve leading companies in every industry, helping them to define and implement business transformations.

What youll do:

Mission

• Responsible for supporting the new ERP guild
• Manage a cross-functional team in the delivery of services, solutions products on time and under/ at budget
• Develop processes that ensure business risks are evaluated, understood, and factored into client solutions and services
• Prepare and present ERP strategy and implementation capabilities alongside Bain partners to bid on large-scale ERP transformation cases

Essential Functions

Leadership people management:

• Mentor a high-performing technical team capable of delivering ERP transformations
• Manage staffing of ERP Guild talent including allocating the correct technical expertise to match case requirements
• Implement financial strategies that align with project goals contribute to overall org. Success
• Leverage technical expertise to enhance the teams market positioning and competitiveness
• Stay up to date on industry trends and emerging technologies to ensure the ERP team remains innovative and competitive

Project management:

• Implement effective risk management strategies to mitigate potential issues
• Collaborate with key stakeholders, including executives, department heads, and end-users, to understand business requirements and expectations as needed
• Manage the day-to-day project interface with your technical expert team, the general consulting team, and the client
• Prepare and finalize project deliverables, including reports, workshop materials, and business proposals
• Engage in project and wider program/framework management activities, such as reviewing and maintaining project plans, actions, and risk logs; scheduling and leading project meetings; and documenting and following up on agreed actions

About you:

Education

• Required: Bachelor s Degree in Computer Science, Project Management, Management Information Systems preferred
• Preferred: MBA or Master s level degree, courses in digital/tech transformation

Experience

• 8+ years of experience in tech / digital transformations involving ERP strategy, business process redesign, and implementation
• Preferred experience working in Healthcare or Hospital industry
• Experience in managing large-scale end-to-end ERP (preferably SAP) implementation programs
• Ability to explain in detail S/4 or Oracle Healthcare processes for Finance, Procurement and Supply Chain etc.
• Experience working with multiple vendors and knowledge of software delivery practices (e.g. Agile)
• Fluency in English (written and spoken)

Knowledge, skills, and abilities

• Significant experience with ERP platforms e.g. SAP, S4/HANA; managing delivery for an ERP roll-out program, including proficiency in designing and architecting ERP solutions
• Strong technical skills in relevant technologies such as SQL, database management systems, cloud platforms (AWS, Azure), and programming languages
• Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements
• Familiarity with working at a senior level within large organizations, able to build credibility and trust with key clients while leveraging change management techniques to assist the client in sustaining the changes driven by the ERP transformation
• Willingness and readiness to travel abroad, accounting for approximately 80% of the time
• Strong verbal and written communication skills combined with strong interpersonal skills for effective collaboration. Organizational and problem-solving skills are essential for successful client engagements
• Effective collaboration skills to manage a cross-functional team of experts and digital consultants, fostering collaboration, providing guidance, and ensuring successful execution of project tasks and objectives